Solutions Engineer

• Own technical validation: Lead technical discovery and ensure prospective customers fully understand Hook’s architecture, integrations, and data processes.
• Manage RFPs and security reviews: Take ownership of RFP responses, data protection assessments, and security questionnaires, collaborating with Sales, Product and Operations to deliver accurate and timely responses.
• Scope complex solutions: Work with Sales and Customer Success to define requirements, prepare SOWs for enterprise customers, and ensure that proposed solutions are viable and aligned with Hook’s capabilities.
• Drive seamless handovers: Act as the bridge between Sales and Customer Success to ensure every deal moves smoothly from sale to delivery with full technical clarity.
• Be the customer’s trusted advisor: Translate complex technical details into clear business outcomes for prospects and customers.
• Enable the Sales team: Create and maintain pre-sales resources, technical documentation, and playbooks to improve efficiency across the team.
• Collaborate cross-functionally: Partner with Product, Engineering, and Data teams to feedback customer insights and influence future product direction.

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Solutions Engineer