Recruit WA

Sales Development Rep

• Support the development of qualified opportunities and contribute to long-term client growth by identifying strong prospective partnerships including Opportunity Qualification.
• Conduct discovery conversations to assess whether a firm is a strong fit for Walker’s programs.
• Qualify practice areas such as Personal Injury and Motor Vehicle Accident.
• Identify key buyer personas including Managing Partners, Firm Owners, and Marketing Leaders.
• Evaluate the firm’s current marketing strategies and growth goals.
• Schedule qualified meetings with Business Development Executives within defined timelines.
• Document prospect engagement and qualification criteria within Salesforce Pipeline Development.
• Maintain consistent outbound prospecting activity and track engagement in Salesforce.
• Build and maintain a pipeline of qualified opportunities including meetings scheduled and held that lead to pipeline growth.
• Share outreach strategies, messaging improvements, and prospect insights with the sales team.
• Partner closely with Business Development Executives (BDEs) to ensure smooth handoff of qualified opportunities.
• Provide context and insights from prospect conversations.
• Contribute feedback that helps refine targeting, messaging, and outreach strategies.
• Identify and engage prospective law firms that could benefit from Walker Advertising’s lead generation services.

Sales Development Representative

Intake Specialist

• Client Intake: Obtain appropriate and pertinent information from the potential clients (PC); encourage the PC to sign legal agreements if the lead meets criteria.
• Follow-Up: If lead meets criteria, offers agreement to the PC. Assists the PC with the electronic execution of the agreement. Answers any questions of the PC over the phone. Escalate the call to a supervisor or attorney if legal questions arise or objections cannot be addressed.
• Client Relations: Provide excellent customer service by addressing PC inquiries, concerns, and issues in a timely and professional manner. Act as a liaison between PC and attorneys.
• Documentation: Ensure all necessary attorney intake forms and documents are completed, signed, and filed correctly. Assist with gathering additional documentation from clients as needed.
• Confidentiality: Handle all client information with the highest level of confidentiality and in compliance with legal and ethical standards.
• Collaboration: Work closely with attorneys and other staff members to ensure a smooth transition of clients from intake to case management. Maintain a high billable rate, consistently reaching or exceeding quarterly targets.
• Aid team members either directly or indirectly by helping sign chase leads or by providing coaching, problem solving, or other helpful solutions.
• Tactfully handle difficult PCs or minor technical issues as they arise, requiring minimal management coaching.
• Adhere to all call quality, adherence, and chase protocols consistently, receiving 1 or fewer penalties within the calendar year.
• Engage in team meetings and provide regular feedback, when appropriate, to management.
• Be trusted with new team member onboardings and trainings.

Intake Specialist II

Call Center Representative

• Deliver exceptional customer service through effective phone, chat, and text communication.
• Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution, driving successful client transfers.
• Handle customer concerns, and provide appropriate solutions and alternatives within the time limits.
• Maintain a professional and customer-oriented demeanor to provide a positive caller experience.
• Accurately input and update customer information.
• Meet or exceed performance metrics, including response times and customer satisfaction benchmarks.
• Efficiently prioritize and manage time to navigate high call volumes while maintaining quality standards.
• Collaborate with the team to ensure seamless operations and uphold Contact Center procedures.

Sales Development Representative

Intake Specialist II

Bilingual Contact Center Agent