Recruit WA

Operations

• Own the full implementation lifecycle — from legal retainer editing and upload through activation — across the Retainer Program, Afterhours Support, and Always Connected Lead onboardings consultatively
• Guide clients through their first three leads, proactively diagnosing gaps and coaching offices toward optimal setup
• Anticipate activation risks early, escalating systemic issues to the Director of Retained Leads with context and recommendations
• Maintain technical ownership of platform setup across different software
• Partner with client services leadership on operational projects — package cleanup, setup corrections, fulfillment issues
• Serve as a go-to resource for client services team members and sales on complex accounts, escalations, and new program setup
• Contribute to process documentation, PBI discussions, and scalable workflows that strengthen the team
• Serve as the last line of defense for large buys and strategic accounts, conducting thorough pre-launch QA reviews
• Proactively audit account configurations before errors reach clients
• Collaborate with the AI team to identify where bots and AI-enhanced tools can reduce manual effort, improve accuracy, and streamline implementation workflows

Implementation & Operations Lead

Payroll

• Process employee multi-state payroll accurately on a regular schedule (biweekly, monthly, quarterly)
• Maintain employee payroll records and employee data
• Manage state tax rate updates and coordinate with state agencies as needed/ Ensure accurate tax withholdings
• Handle employee A/R items related to personal charges on corporate cards, including obtaining written authorization for payroll deductions
• Review and manage employee reimbursements through Rippling
• Respond to payroll‑related employee inquiries
• Assist with documentation and support for annual workers’ compensation, financial, and Form 5500 audits
• Provide adhoc administrative support as needed to address payroll-related reconciliations and requirements

Implementation & Operations Lead

Payroll Clerk