Bilingual Contact Center Agent

Recruit WA

Bilingual Contact Center Agent engaging with consumers via calls, chats, and texts. Resolving inquiries and connecting them to appropriate legal services with a customer-first approach.

Posted 6/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer service through effective phone, chat, and text communication.
Use active listening and discovery to understand each consumer’s situation and guide them toward the most suitable legal solution, driving successful client transfers.
Handle customer concerns, and provide appropriate solutions and alternatives within the time limits.
Maintain a professional and customer-oriented demeanor to provide a positive caller experience.
Accurately input and update customer information.
Meet or exceed performance metrics, including response times and customer satisfaction benchmarks.
Efficiently prioritize and manage time to navigate high call volumes while maintaining quality standards.
Collaborate with the team to ensure seamless operations and uphold Contact Center procedures.

Requirements

What you’ll need

Previous collections, customer service, inside sales, or telemarketing experience preferred.
Proven ability to meet or exceed sales goals, quotas or conversion targets in a call center or customer facing roles.
Exceptional customer service skills with strong oral and written communication abilities.
Motivated self-starter with a strong ability to thrive in incentive-driven, goal-oriented environments.
Proficiency in problem-solving, multitasking, and prioritizing tasks in a time-sensitive environment.
Interpersonal skills to effectively handle customer interactions in a calm, clear, and professional manner.
Access to reliable internet connection and necessary computer equipment for job duties.
Typing speed of at least 35 words per minute with accuracy.
A customer-oriented mindset and a strong commitment to continuous improvement.
Must be able to work full-time and be available for at least one weekend day per week.
Must speak Spanish fluently

Benefits

Comp & perks

3 Weeks Paid Time Off
12 Weeks of Paid Parental Leave
Comprehensive Insurance Coverage (Medical, Dental, Vision, etc.)
401(k) Retirement Savings Plan
Wellness Initiatives/Employee Assistance Program
Rewards and Recognition Programs
Career Development Opportunities
Competitive compensation with bonus opportunities based on performance and conversions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecollectionsinside salestelemarketingsales goalsquotasconversion targetstyping speedproblem-solvingmultitasking

Soft Skills

active listeningcommunicationtime managementinterpersonal skillsself-startercustomer-oriented mindsetcalm demeanorprofessionalismcontinuous improvementteam collaboration