Pro Retention Specialist
ServiceTitan
Cardiac Rehabilitation Patient Retention Specialist
Recora Inc.
contract
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $20 per hour
Job Level
Junior
About the role
- Serve as a primary point of contact for patients identified as at-risk for dropping out of the program.
- Build rapport and trust with patients through proactive outreach via phone, text, and email.
- Maintain regular check-ins to encourage continued participation and adherence to the program.
- Implement and optimize patient retention strategies developed by the Clinical Operations team.
- Track patient progress, attendance, and engagement to identify early signs of disengagement.
- Work collaboratively with care providers to re-engage patients when needed.
- Address patient concerns or barriers that could impact retention (e.g., technical issues, scheduling conflicts, motivation).
- Escalate clinical or urgent issues to appropriate team members (e.g., clinical leads, tech support).
- Monitor key metrics related to retention (e.g., attendance rates, churn).
- Document all outreach and patient interactions accurately in the Provider Portal.
- Provide weekly updates on patient retention trends, challenges, and opportunities for improvement to team.
- Work closely with exercise physiologists, and patient support teams to ensure a seamless experience.
- Participate in regular team huddles, strategy meetings, and case reviews to share insights and patient feedback.
- Help patients understand the benefits of the program and the importance of consistency in their care plan.
- Provide motivational support and educational resources to help patients overcome obstacles to engagement
Requirements
- Bachelor’s or Masters degree in Health Education, Communications (with healthcare experience), Exercise Science/ Physiology
- Preferred: Bachelor’s degree in a health-related field
- Preferred: Certified Health Coach or CHES (Certified Health Education Specialist)
- 1–3+ years in patient engagement, case management, or healthcare customer service
- Experience in Cardiac rehab, Chronic disease management, Virtual/ Remote Setting
- Experience with motivational interviewing, health coaching, or patient outreach is a strong plus
