Recora Inc.

Customer Retention Specialist

• Serve as a primary point of contact for patients identified as at-risk for dropping out of the program.
• Build rapport and trust with patients through proactive outreach via phone, text, and email.
• Maintain regular check-ins to encourage continued participation and adherence to the program.
• Implement and optimize patient retention strategies developed by the Clinical Operations team.
• Track patient progress, attendance, and engagement to identify early signs of disengagement.
• Work collaboratively with care providers to re-engage patients when needed.
• Address patient concerns or barriers that could impact retention (e.g., technical issues, scheduling conflicts, motivation).
• Escalate clinical or urgent issues to appropriate team members (e.g., clinical leads, tech support).
• Monitor key metrics related to retention (e.g., attendance rates, churn).
• Document all outreach and patient interactions accurately in the Provider Portal.
• Provide weekly updates on patient retention trends, challenges, and opportunities for improvement to team.
• Work closely with exercise physiologists, and patient support teams to ensure a seamless experience.
• Participate in regular team huddles, strategy meetings, and case reviews to share insights and patient feedback.
• Help patients understand the benefits of the program and the importance of consistency in their care plan.
• Provide motivational support and educational resources to help patients overcome obstacles to engagement

Cardiac Rehabilitation Patient Retention Specialist

Bilingual

• Lead group exercise and wellness sessions for older adults focusing on cardiovascular disease
• Review patient health information prior to goal-setting sessions
• Work with patients on exercises via telehealth/videoconferencing platform
• Implement exercise plans according to current professional and organization standards
• Review patients' progress, evaluating compliance and patient response to exercise
• Lead group exercise sessions for individuals with similar health issues
• Update group exercise programming in collaboration with the clinical operations team and medical director
• Document all information in an accurate, concise, and timely manner
• Collaborate with health coaches, nurses, physicians, and technologists to improve services
• 1099 Contractor; Fully Remote (Pacific or Mountain Time Zone preferred); Monday-Friday 4pm-10pm ET (30 hours/week); Compensation $30 per 60 min session

Cardiac Rehabilitation Patient Retention Specialist

Bilingual Group Cardiac Exercise Physiologist, English/Spanish