Recora Inc.

Insurance

• Generate PCP referral PDFs using information from our internal systems
• Research and locate the correct PCP office, contact details, and fax number
• Send referrals via fax and confirm receipt with the PCP office by phone
• Maintain a consistent follow-up cadence with offices that have not responded
• Reach out to patients to ask them to notify their PCP to expect the referral
• Track referral status and outcomes in our system with accuracy and consistency
• Flag issues, delays, or systemic blockers in the referral process
• Support broader operational data-entry and cleanup tasks beyond PCP referrals to help keep our systems accurate and up to date

PCP Referral & Insurance Data Coordinator

Recruitment

• Own full-cycle recruiting for Patient Enrollment Specialists, Patient Growth Specialists, and related healthcare sales roles, primarily contractor (1099) positions
• Proactively source and scout candidates with backgrounds in healthcare sales and patient outreach, call center or inside sales, medical device, pharma, or clinical services sales, exercise physiology, care coordination, or patient navigation
• Build and maintain a strong pipeline of high-volume, performance-oriented candidates through LinkedIn, Indeed, referrals, community groups, and targeted sourcing strategies
• Conduct high-signal phone and video screens focused on objection handling and persuasion skills, comfort with outbound calling and volume, and professional communication with patients
• Partner closely with Enrollment hiring managers to deeply understand performance expectations, ramp timelines, and traits of top performers
• Manage candidate workflows in Greenhouse, ensuring accurate notes, stage progression, and timely communication
• Serve as the primary point of contact for candidates, delivering a white-glove candidate experience from first outreach through offer and onboarding
• Track and report recruiting metrics, including time to hire, pipeline conversion rates, offer acceptance rates, and hiring velocity for high-volume roles
• Continuously improve sourcing strategies based on performance outcomes of hired candidates

Digital Health Recruiter – Patient Enrollment, Healthcare Sales

Operations

• Own the day-to-day execution of insurance verification operations, ensuring verifications are completed within required SLAs and prioritized appropriately based on payor behavior, plan complexity, and business urgency.
• Provide functional oversight and guidance to the insurance verification team, ensuring consistent performance, clear prioritization, and adherence to best practices.
• Serve as a subject-matter expert for insurance denials, partnering with external partners to investigate, resolve, and prevent denials related to eligibility, benefits, and authorization errors.
• Perform ongoing quality assurance on verification calls and records, identifying trends, gaps, and training opportunities to continuously improve outcomes.
• Handle complex patient escalations related to insurance coverage, benefits, cost-sharing, and authorization requirements, including direct patient outreach when needed.
• Translate payor-specific nuances, denial patterns, and verification learnings into clear operational guidance for the team.
• Partner closely with cross-functional stakeholders (operations, partnerships, product) to ensure verification processes scale effectively as volume and complexity increase.

PCP Referral & Insurance Data Coordinator

Digital Health Recruiter – Patient Enrollment, Healthcare Sales

Insurance Verification Operations Lead