Recora Inc.

Product Operations

• Be the primary resource for internal users when they run into issues or friction with our tools
• Triage incoming requests - distinguishing between training gaps, workflow issues, and true product problems
• Build and maintain processes for capturing, organizing, and communicating user feedback across service lines
• Partner closely with Care Operations to stay on top of what's working and what isn't, and to make sure product changes translate into smoother workflows in practice
• Manage the operational aspects of product releases that affect both internal teams and members - coordinating timing, preparing teams, and following up on adoption
• Write clear, targeted communications tailored to patients, internal users, and executive stakeholders
• Identify risks before a rollout and flag them early; identify gaps after launch and make sure they get addressed
• Take on focused research projects that require getting into the weeds: analyzing product usage data, mapping how a workflow functions end-to-end, or documenting how our tools behave across different scenarios
• Build and maintain knowledge bases that help internal users (and the product team) understand how our tools work
• Surface patterns and trends across feedback, support requests, and data - and identify where a targeted change could have an outsized impact on the team or the business
• Help answer the question we'll often be asking: "Is there a product problem here?" - even when the answer takes some digging

Product Operations Manager

Account Executive

• Identify and engage potential clients within assigned territory
• Build trusted relationships with healthcare business owners, executives, and operational leaders
• Schedule and lead in-person presentations and educational meetings
• Clearly communicate value and business impact
• Conduct consistent, strategic follow-up
• Move territory opportunities from introduction through close
• Secure clear next steps, timelines, and progress toward commercial agreements

Product Operations Manager

Regional Sales Representative