Recora Inc.

Product Operations Manager

Recora Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

Tech Stack

SQL

About the role

  • Be the primary resource for internal users when they run into issues or friction with our tools
  • Triage incoming requests - distinguishing between training gaps, workflow issues, and true product problems
  • Build and maintain processes for capturing, organizing, and communicating user feedback across service lines
  • Partner closely with Care Operations to stay on top of what's working and what isn't, and to make sure product changes translate into smoother workflows in practice
  • Manage the operational aspects of product releases that affect both internal teams and members - coordinating timing, preparing teams, and following up on adoption
  • Write clear, targeted communications tailored to patients, internal users, and executive stakeholders
  • Identify risks before a rollout and flag them early; identify gaps after launch and make sure they get addressed
  • Take on focused research projects that require getting into the weeds: analyzing product usage data, mapping how a workflow functions end-to-end, or documenting how our tools behave across different scenarios
  • Build and maintain knowledge bases that help internal users (and the product team) understand how our tools work
  • Surface patterns and trends across feedback, support requests, and data - and identify where a targeted change could have an outsized impact on the team or the business
  • Help answer the question we'll often be asking: "Is there a product problem here?" - even when the answer takes some digging

Requirements

  • 1-3 years of experience in product operations, operations management, or a similar role - this is a great second job for someone who's been building foundational skills and is ready to go deeper
  • Strong ops instincts: you notice when a process is inefficient, you ask questions, and you follow things through to resolution
  • An interest in product: you don't need to have shipped features, but you should be the type of person who wonders why a product works the way it does
  • Comfort with ambiguity: some of the most important work in this role will involve investigating ambiguous situations without a clear answer at the start
  • Strong written and verbal communication skills
  • A strong sense of ownership and a desire for autonomy
  • High attention to detail and a low tolerance for things falling through the cracks
  • Collaborative and low-ego: you'll be working closely with clinical and operations teammates who are experts in their domain, and building trust with them matters
  • Some experience using AI day-to-day to optimize efficiency
  • Nice to have:
  • Experience in healthcare, digital health, or another highly regulated or operationally complex environment
  • Familiarity with care coordination workflows, patient-facing apps, or clinical tools
  • Experience in an early-stage or scaling startup
  • Comfortable working with data (SQL/Excel) to discover insights
  • Exposure to how software is built
  • NYC-based candidates excited to work IRL 2+ days per week preferred; exceptional remote candidates will be considered.
Benefits
  • Generous PTO / sick leave / health benefits
  • FSA Commuter Benefits
  • 401(k) plan
  • Free lunch and snacks in the NY office
  • Health and wellness stipend
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product operationsoperations managementdata analysisSQLExcelprocess improvementworkflow mappinguser feedback analysisknowledge base managementproduct usage analysis
Soft Skills
strong written communicationstrong verbal communicationattention to detailcollaborationproblem-solvingownershipautonomycomfort with ambiguitylow-egoinquisitiveness