Reconomy

People Systems Support

Reconomy

full-time

Posted on:

Location Type: Hybrid

Location: Telford • United Kingdom

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About the role

  • Act as the first point of contact for HR system queries, maintaining clear records of queries, resolutions, and process improvements.
  • Troubleshoot issues and escalate more complex cases to the People Systems Manager.
  • Support communication of system changes, release notes, and project updates.
  • Maintain up-to-date process documentation and standard operating procedures. Identifying inefficiencies and suggesting improvements.
  • Support the delivery of training for new features and system updates.
  • Help develop user guides, training content, and support materials.
  • Assist during system rollouts to ensure smooth adoption.
  • Support GDPR compliance, data governance, and audit requirements.
  • Help conduct data quality checks and work with teams to resolve issues.
  • Assist with system configuration and maintenance across platforms (e.g., MyJ, Pinpoint).
  • Support system integrations and implementation activities, including acquisitions.

Requirements

  • **Essential**
  • - Experience supporting users or customers with technical or system queries.
  • - Strong organisational skills and ability to independently prioritise effectively.
  • - Excellent attention to detail and confident IT capability.
  • - Clear, professional communication skills (written and verbal).
  • - Ability to follow structured processes while accurately documenting, tracking, and following up on tasks.
  • - Problem‑solving mindset with the ability to escalate when needed.
  • - Experience supporting training delivery or creating guidance materials.
  • - Understanding of data security, confidentiality, and accuracy.
  • - Collaborative team player with a proactive, curious approach.
  • - Flexibility and adaptability in a fast‑changing environment.
  • - High levels of integrity and discretion when handling sensitive employee data.
  • **Desirable**
  • - Experience in HR, HR systems, or a similar administrative/technical support role.
  • - Exposure to system configuration, workflow management, or system implementations.
  • - Experience in a fast‑paced, multi‑site, or global business.
  • - Ability to analyse data and spot trends or data quality issues.
Benefits
  • You’ll be part of a supportive, friendly, and growing People Systems team, with opportunities to learn, develop your skills, and contribute to meaningful improvements across our People operations.
  • **If you enjoy helping teams work smarter, improving processes, and learning new systems, we’d love to hear from you.
  • **Our benefits include:
  • - **Financial perks:** Pension scheme, length of service rewards, and referral bonuses.
  • - **Exclusive discounts:** MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
  • - **Health & wellbeing:** Flu jabs, eyecare vouchers, and an Employee Assistance Programme.
  • - **Mental health support:** Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
  • - **Family-friendly:** Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
  • - **Community engagement:** Volunteer days and collaboration with local charities.
  • - **Generous holiday:** 25 days, plus buy/sell options.
  • - **Employee voice:** Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
system configurationdata quality checksGDPR compliancedata governancetechnical supporttraining deliveryprocess documentationworkflow managementsystem integrationssystem implementations
Soft Skills
organisational skillsattention to detailcommunication skillsproblem-solving mindsetcollaborative team playerflexibilityadaptabilityintegritydiscretioncuriosity