Reconomy

Account Manager

Reconomy

contract

Posted on:

Location Type: Hybrid

Location: Toronto • Canada

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Salary

💰 CA$70,000 - CA$75,000 per year

About the role

  • Manage client accounts by overseeing contracts, billing, and service delivery to ensure everything runs smoothly and clients remain satisfied.
  • Work closely with internal teams such as Sales, Operations, and Compliance to make sure client needs are met and business goals are supported.
  • Learn about clients’ industries and understand their Extended Producer Responsibility (EPR) obligations and related regulations.
  • Work with Business Development and Compliance teams to ensure accurate data collection, reporting, and payment processing for clients.
  • Review and audit client data processes to understand how they gather and report information.
  • Maintain regular communication with clients to understand their needs, address concerns, and build strong, trusted relationships.
  • Provide training and support to clients to help them understand requirements and ensure compliance.
  • Deliver excellent customer service by responding quickly to inquiries, anticipating client needs, and escalating urgent issues when necessary to maintain client satisfaction and retention.
  • Identify opportunities to enhance workflows and expand service offerings to better support clients.

Requirements

  • Bachelor’s degree in Business, Sustainability, or a related field (required).
  • 2–3 years of experience in account management or a client-facing role.
  • 1+ years of experience in the sustainability, environmental compliance sector, or a related field is preferred but not required.
  • Experience supporting data management, reporting, and working with client or operational data.
  • Strong proficiency in Microsoft Office, particularly SharePoint and PowerPoint.
  • Excellent verbal and written communication skills, with the ability to create presentations and present information to external clients.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data managementreportingaccount managementclient data processesbillingservice deliverycompliance
Soft Skills
communicationcustomer servicerelationship buildingproblem solvingtraining