Lending Operations Manager – Interim, 12 Weeks
Recognise Bank
contract
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Manage and progress credit-approved deals from approval through to drawdown, ensuring timely and accurate completion.
- Provide day-to-day, hands-on oversight across the completions pipeline, identifying and resolving delays or bottlenecks.
- Liaise closely with Lending Managers, Underwriters, Legal, Compliance, solicitors, and valuers to deliver a seamless end-to-end process.
- Conduct and oversee KYC and AML checks, ensuring all regulatory and internal requirements are met prior to drawdown.
- Complete and oversee credit searches and loan data entry, maintaining high standards of accuracy and data integrity.
- Support the ongoing servicing and performance management of the loan portfolio across its lifecycle.
- Oversee covenant monitoring and reporting, ensuring ongoing compliance with borrower obligations and internal policies.
- Support loan lifecycle events including extensions, redemptions, restructures, and variations, ensuring outcomes align with risk appetite and commercial requirements.
- Assist with arrears management, collections, and early-stage enforcement activity, working closely with internal teams and external partners to achieve timely resolution.
- Act as a central coordination point between teams during the transition period, supporting clarity of ownership and smooth handovers.
- Use internal systems (including nCino) to track workflows, maintain accurate records, and support MI and reporting.
- Support delivery against SLAs and KPIs, maintaining a strong execution and service-focused approach during change.
- Assist with system testing, enhancements, and short-term process improvement or automation initiatives.
- Provide hands-on operational support to project, transformation, or remediation activity as required.
- Ensure all activity is carried out in line with regulatory requirements, internal policies, and procedures.
- Deliver a consistently high standard of service to both internal and external stakeholders throughout the contract period.
Requirements
- 8+ years’ experience in financial services with strong hands-on knowledge of lending operations and loan servicing.
- Bridging lending experience is essential; exposure to other lending products is advantageous.
- Strong practical understanding of both completions/drawdown and post-completion portfolio servicing.
- Solid working knowledge of KYC and AML requirements within lending operations.
- Experience supporting covenant monitoring, extensions, redemptions, arrears, or collections activity.
- Proven ability to act as a coordination or “bridge” role within operational teams, particularly during periods of change or increased workload.
- Experience managing relationships with third-party suppliers such as solicitors, valuers, and collections partners.
- Confident user of loan origination and servicing systems, with a strong focus on data quality and workflow management.
- Highly execution-focused, organised, and comfortable working in a fast-paced, hands-on environment.
- Strong communication and stakeholder management skills.
- Familiarity with nCino or similar workflow / loan management platforms is beneficial.
Benefits
- Environment that reflects our values
- Supports your growth, flexibility, and wellbeing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
lending operationsloan servicingKYCAMLcovenant monitoringdrawdownportfolio servicingcollectionsdata qualityworkflow management
Soft Skills
communicationstakeholder managementorganizationalexecution-focusedhands-onproblem-solvingrelationship managementcoordinationadaptabilityservice-focused