Recognise Bank

Operations

• Lead and manage the portfolio operations team, ensuring timely, accurate, and compliant servicing of loans throughout their lifecycle.
• Oversee covenant testing, reporting, and loan restructuring activities—including extensions, redemptions, and variations—ensuring decisions are customer-focused, commercially aligned, and within the Bank’s risk appetite.
• Manage collections and enforcement activities for non-performing loans, driving early engagement and effective resolution strategies with internal and external stakeholders.
• Ensure accurate record-keeping, workflow management, and operational execution using internal systems, including nCino.
• Monitor team performance against SLAs and KPIs, fostering a high-performance, accountable, and execution-focused culture.
• Collaborate with Risk, Compliance, and Legal functions to ensure servicing activities meet regulatory and internal standards.
• Support process improvement, automation initiatives, and strategic/transformation projects to enhance efficiency, scalability, and customer outcomes.
• Coach and develop team members, promoting ownership, accountability, and continuous improvement.

Team Lead – Portfolio Operations

Business Analyst

• Review, update, and enhance existing end-to-end process maps, SOPs, and onboarding documentation related to SME bridging products.
• Assist in mapping and documenting new processes and customer journeys in line with operational changes and strategic objectives.
• Collaborate with stakeholders across Operations, Credit, Risk, Compliance, Finance, and Technology to validate the accuracy and feasibility of documented processes.
• Identify pain points, inefficiencies, and opportunities for process simplification, automation, and improvement.
• Support the design, documentation, and testing of operational frameworks for the upcoming launch of the Regulated Bridging product.
• Ensure all documentation is clear, consistent, and compliant with relevant regulatory and policy requirements.
• Maintain version control and ensure timely updates to all process and procedural documentation.
• Contribute to the development of scalable, efficient, and sustainable operational practices.

Team Lead – Portfolio Operations

Loan Operations Business Analyst – Contract