Recognise Bank

Operations

• Manage and progress credit-approved deals from approval through to drawdown, ensuring timely and accurate completion.
• Provide day-to-day, hands-on oversight across the completions pipeline, identifying and resolving delays or bottlenecks.
• Liaise closely with Lending Managers, Underwriters, Legal, Compliance, solicitors, and valuers to deliver a seamless end-to-end process.
• Conduct and oversee KYC and AML checks, ensuring all regulatory and internal requirements are met prior to drawdown.
• Complete and oversee credit searches and loan data entry, maintaining high standards of accuracy and data integrity.
• Support the ongoing servicing and performance management of the loan portfolio across its lifecycle.
• Oversee covenant monitoring and reporting, ensuring ongoing compliance with borrower obligations and internal policies.
• Support loan lifecycle events including extensions, redemptions, restructures, and variations, ensuring outcomes align with risk appetite and commercial requirements.
• Assist with arrears management, collections, and early-stage enforcement activity, working closely with internal teams and external partners to achieve timely resolution.
• Act as a central coordination point between teams during the transition period, supporting clarity of ownership and smooth handovers.
• Use internal systems (including nCino) to track workflows, maintain accurate records, and support MI and reporting.
• Support delivery against SLAs and KPIs, maintaining a strong execution and service-focused approach during change.
• Assist with system testing, enhancements, and short-term process improvement or automation initiatives.
• Provide hands-on operational support to project, transformation, or remediation activity as required.
• Ensure all activity is carried out in line with regulatory requirements, internal policies, and procedures.
• Deliver a consistently high standard of service to both internal and external stakeholders throughout the contract period.

Lending Operations Manager – Interim, 12 Weeks

Business Analyst

• Facilitate workshops with stakeholders across the business to review Important Business Services & Impact Tolerances
• Update Process Mapping for all Important Business Services
• Manage Risk & Vulnerability Registers
• Support execution of Testing
• Complete current state assessment of BCP plans
• Lead improvements to Operational Resilience MI and reporting in Operations and Risk Committees
• Review and update Policy documents where necessary
• Support Programme Steering Committees

Lending Operations Manager – Interim, 12 Weeks

Senior Business Analyst – Operational Resilience