Service Management Consultant – Contract
Reckitt
contract
Posted on:
Location Type: Office
Location: Hyderabad • India
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Tech Stack
About the role
- Seek a seasoned ITIL Service Management Expert with 8–12 years of experience
- Manage and optimize ITIL processes across global environments
- Hands-on expertise in ServiceNow including exposure to CSDM and Service Mapping
- Implement ITIL processes in Service Now including Incident, Problem, Change, Release, Major Incident, and Communications Management
- Utilize ServiceNow for accurate service mapping and CMDB alignment
- Support data governance and service modelling best practices
- Integrate CSDM with ITIL workflows for enhanced visibility and control
- Collaborate with cross-functional teams to modify/enhance ITIL processes
- Conduct training and awareness sessions promoting ITIL best practices
- Define Governance framework and reporting principles for Service Management
- Establish strong working relationships with service providers, vendors, and stakeholders
Requirements
- 8–12 years of experience in IT Service Management roles
- Proven experience in Service Integration and Management or IT Service Management (ITSM)
- Strong understanding of ITIL (Information Technology Infrastructure Library) framework and practices
- Solid implementation experience of ITSM process (INC, PRB, CHG, CMDB etc.) on ServiceNow
- Strong proficiency in ServiceNow, including CSDM framework and modules
- Proven track record on implementing the Process Modernization roadmap as part of Multi-Cloud environment, multi-vendor environment & Digital transformations
- Experience in managing global stakeholders and vendor ecosystems
- Ability to thrive in high-pressure environments and manage multiple priorities
- Knowledge on Application and infrastructure Maintenance lifecycle
- Working knowledge of GxP guidelines, prior experience of setting robust processes compliant with GxP on a ITSM tool
- Hands-on experience refining the Hardware & Software Asset Management & CMDB
- Agile Change management experience
- Bachelor’s degree in Computer Science, Information Technology, or related field
- ITIL v3/v4 Certification (Foundation mandatory, Intermediate/Expert preferred)
- Exposure to CSDM implementation and CMDB modelling (preferred)
- SIAM Certification and/or equivalent Service Integration methodology (desirable)
- Exposure to Infrastructure concepts – Cloud & On-Prem (desirable)
- Agile Methodology (desirable)
Benefits
- Health insurance
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ITILServiceNowCSDMIncident ManagementProblem ManagementChange ManagementRelease ManagementMajor Incident ManagementCMDBService Mapping
Soft Skills
collaborationtrainingstakeholder managementcommunicationprioritizationadaptabilityprocess optimizationrelationship buildingdata governanceawareness promotion
Certifications
ITIL v3 CertificationITIL v4 CertificationSIAM Certification