Real HR Hero

Administrative Assistant

• Be the operational engine behind our sales growth, marketing presence, and brand consistency.
• Support the Founder+CEO and cross-functional team members by managing sales processes.
• Maintain accurate data and documentation.
• Generate marketing content and ensure a seamless client experience from first contact through onboarding.
• Prepare polished sales proposals and presentations using Canva, PowerPoint, Word, and PDF formats.
• Manage service agreements from creation to signature (Box.com or other e-sign tools).
• Track agreement terms and initiate outreach to clients approaching expiration.
• Support the client onboarding journey (intro emails, surveys, welcome packets, scheduling).
• Provide high-quality customer service through timely follow-up, coordination, and clear communication.
• Make light outbound calls to prospective or warm leads, as assigned.
• Draft copy, design graphics, and support the development of digital and print marketing materials.
• Develop, schedule, and maintain social media content across multiple platforms.
• Collaborate with external marketing partners; review and approve content when needed.
• Monitor social media engagement and analytics to identify trends and optimization opportunities.
• Assist with website updates, staff bios, new service pages, and other content edits.
• Create and distribute the monthly RHRH newsletter with support from HR Consultants.
• Maintain and update the sales pipeline in ClickUp.
• Qualify inbound leads, respond to inquiries, and schedule consults.
• Conduct prospective client research by analyzing websites, social media, and public databases.
• Prepare monthly sales and recruiting reports using ClickUp, JazzHR, Box.com, and other systems.

Administrative Coordinator – Sales, Marketing

Human Resources

• Serve as the main or backup point of contact for client accounts.
• Build trusted relationships through clear communication, customer service, and results.
• Guide clients through complex HR issues with sound advice and practical solutions.
• Partner with clients to manage daily HR functions including employee relations, recruiting, onboarding/offboarding, training, benefits, payroll, and reporting.
• Track billable vs. non-billable time and maintain a minimum of 70% billable hours once fully onboarded.
• Collaborate with legal counsel on HR audits and compliance issues.
• Effectively manage time/calendar to ensure tasks are handled timely and with care to ensure quality.
• Serve as point of contact for payroll/HCM implementations; ensure HR compliant setup.
• Occasionally attend onsite visits at client locations (as requested).
• Conduct HR assessments and lead the development of gap analyses and project plans.
• Use web-based tools (ClickUp, Box, SharePoint) to manage tasks, templates, and client documents efficiently.
• Act as a resource and mentor to HR Advisor I team members and internal client HR teams.
• Provide expert, research-backed HR advice tailored to client needs.
• Guide clients in navigating employee relations challenges, investigations, and grievances.
• Consult on HR strategy, talent management, and organizational development.

Administrative Coordinator – Sales, Marketing

HR Advisor II – Virtual HR Business Partner