Own support tickets end-to-end via phone, email, and chat, from first contact to resolution
Diagnose and resolve VoIP, connectivity, and software configuration issues
Onboard and train new customers on the Readymode platform
Partner with product and engineering teams on escalations and recurring issues
Maintain and improve knowledge base articles, FAQs, and troubleshooting guides
Document issues and errors using internal tools to spot trends and drive improvements
Prioritize requests based on urgency and impact, adhering to SLA commitments

Requirements

A certificate or diploma in a technology field, or at least one year of technical support experience
Comfort troubleshooting across multiple versions of Microsoft Windows
Strong communication skills: you explain things clearly and listen even better
A customer-first mindset and the patience to match
You move fast and follow through: open tickets don't sit, they get solved
Genuine curiosity about software and technology
Ability to thrive in a fast-paced environment where things change quickly

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VoIP troubleshootingconnectivity issues resolutionsoftware configurationtechnical supportMicrosoft Windows troubleshooting

Soft Skills

strong communicationcustomer-first mindsetpatienceproblem-solvingadaptability

Certifications

certificate in technology fielddiploma in technology field