RCX Sports

Onboarding Specialist

• Act as the main point of contact for assigned new League Operators from the time they sign their operating agreement through the placement of their first league order.
• Conduct regular communication with operators via phone, email, and text to provide proactive updates, guidance, and support.
• Follow established onboarding workflows to guide operators through each stage of setup, identifying when additional support or touchpoints are needed.
• Assess operator readiness and determine the level of support required for each operator to successfully run their first season.
• Ensure operators maintain program compliance and adhere to RCX standards throughout the onboarding process.
• Maintain accurate records and notes in Salesforce, documenting progress, key decisions, and challenges to support seamless handoff to long-term Account Managers after season one.
• Assist the onboarding team with reporting and troubleshooting operational, logistical, and system-related issues impacting assigned accounts during onboarding.
• Identify, track, and report pain points or roadblocks that may hinder operator success, collaborating with internal teams to assist in developing solutions and process improvements.
• Partner cross-functionally with League Success, Fulfillment, and Technology teams to ensure a coordinated and efficient onboarding experience
• Support data-driven decision-making by contributing insights and feedback from onboarding experiences to improve future processes and training materials.

Onboarding Coordinator

Growth Marketing

• Design and implement comprehensive growth marketing strategies
• Create targeted campaigns across digital channels
• Work closely with the League Growth team to establish and manage relationships
• Oversee the creation of engaging marketing campaigns
• Monitor, analyze, and report out on partnership campaign performance metrics
• Conduct market research to identify trends, opportunities, and competitors
• Gather and analyze customer feedback to inform marketing strategies
• Mentor, train, and develop junior marketing team members

League Growth Marketing Manager

Marketing

• Partner with the Director of Partnership Marketing to define sponsorship strategy, identify growth opportunities, and build a roadmap for activation success
• Generate new business by prospecting and securing sponsorships with local companies, national brands, and agencies
• Develop, present, and negotiate sponsorship proposals that align with partner objectives while maximizing RCX Sports’ brand value
• Manage all aspects of sponsorship activation, ensuring deliverables are executed on time, on budget, and to a high standard of quality
• Cultivate and maintain long-term relationships with partners, leveraging internal and external networks, events, and industry contacts
• Collaborate cross-functionally with marketing, events, operations, league success, and creative teams to execute integrated campaigns
• Utilize project management systems and CRM tools to manage pipelines, track progress, and report on partnership performance metrics
• Foster community-based partnerships with schools, recreation departments, and other organizations critical to league success
• Perform other duties as assigned in support of department and organizational goals
• Report to the Director of Partnership Marketing
• Hybrid role based in Roswell, GA — regularly work at least 2 days per week onsite
• Travel up to 25%; Monday–Friday schedule (40 hours/week) with occasional nights, weekends, and holidays

Partnership Marketing Manager

Events

• Assist event managers and RCX Sports Events department leadership with all facets of event operations including but not limited to, coordination and shipping of event materials, producing and distributing travel coordination plans and event itineraries, and preparation of event materials
• Act as the coordinator for on-site events and provide support as the primary point of contact for RCX Sports while organizing on-site operational efforts
• Collaborate with RCX Sports Events management team to manage the coordination of event staff, interns, and volunteers during all RCX Sports events
• Act as a primary stakeholder in the Events inventory process to ensure each event is properly equipped to provide elite experiences for RCX Sports Events attendees
• Assist with events registration, Email inbox management, to provide timely and efficient support for RCX Sports customers
• Prepare and analyze data around RCX Sports events properties and provide finalized reports to RCX Sports management and executive teams
• Assist with conceptualization of event integrations and collaboratively with internal partners to execute key initiatives
• Routinely move event materials and equipment weighing approximately 50 pounds
• Provide support with additional responsibilities and special projects related to the advancement of RCX Sports Events properties as assigned

Event Coordinator

Program Manager

• NHL STREET Development: Successfully work across departments to build and implement business strategies related to NHL STREET, through a deep understanding of RCX Sports operations, and all business functions
• Design and implement NHL STREET hockey programs for various age groups, ensuring accessibility and inclusivity.
• Develop structured schedules, leagues, and events to promote consistent participation.
• Act as in house 'street hockey expert' for RCX Sports to develop strategy around strategic partnerships in both Canada and the US.
• Ensure cross-functional collaboration among all departments at RCX Sports to grow and support the NHL STREET Program, track overall progress of the program, and hold departments accountable for their goals related to the program
• Lead weekly, monthly, and quarterly meetings with all stakeholders to determine go forward strategy related to growing the NHL Street program.
• Build partnerships with schools, community centers, and local sports organizations to expand reach.
• Assist in designing strategy around promoting the program through marketing campaigns, outreach events, and social media platforms.
• National Hockey League Relationship Management: Act as the subject matter expert and main point of contact for matters related to NHL STREET in collaboration with the NHL, all 32 NHL Clubs, and internal stakeholders including program updates, club initiatives, and strategic event or activation planning
• Build working relationships with all NHL member clubs to act as growth partners for NHL Street.
• Assist in implementing strategies around growth and development related to NHL initiatives and NHL Clubs.
• Provide regular reports on discussions, updates, and upcoming initiatives to senior leadership team and internal departments
• Foster a collaborative and results-driven team culture that encourages innovation and accountability
• NHL STREET Events & Partnership Activations: Plan and execute NHL STREET hockey tournaments, clinics, and promotional events. (i.e. Roadshow) in collaboration with the Event Operations, Marketing, and other internal departments
• Collaborate with NHL teams to incorporate player appearances or brand involvement in local activities.
• Assist the Vice President of Program Management with the continued development of NHL STREET Event Series, partnership activation opportunities, and additional NHL STREET event initiatives
• Coordinate with NHL Clubs and RCX Sports Events Team to implement partnership activations and take lead on registration, equipment, apparel, safety & compliance, and all other activation needs
• Coordinate with NHL Clubs and RCX Sports Events Team to ensure activations are successfully implemented at each event within scope and budget
• Education & Experience: Bachelor’s degree in Sports Management, Education, Recreation, or a related field.
• At least 4 years of experience in youth sports programming or community outreach.
• Strong analytical skills with the ability to assess complex situations and develop effective solutions.
• Strong presentation skills, with the capability to articulate ideas and strategies clearly.
• Dedicated team player who can interact cross-functionally and at all levels of the organization
• Excellent communication and interpersonal skills with the ability to build relationships with stakeholders at all levels
• Exceptional organizational and project management abilities, with a track record of successfully leading events
• Willingness to work flexible hours, including evenings and weekends, as required
• Ability to thrive in a fast-paced, dynamic environment and adapt to change
• Travel: Less than 25% of the time
• Work Schedule: Monday – Friday (40 Hours per week) with occasional nights and weekends
• Location: Remote
• Compensation Structure: Starting salary - $77,000-$82,000/year
• Reports to: Vice President of Program Management
• Supervisory Responsibilities: This position may oversee full-time direct reports in the future
• Travel: Less than 25% of the time.
• Location: Remote
• Date Posted: 2025-08-18

Onboarding Coordinator

League Growth Marketing Manager

Partnership Marketing Manager

Event Coordinator

Program Manager - NHL STREET