Onboarding Coordinator

RCX Sports

Onboarding Coordinator guiding new league operators for RCX Sports in their initial season setup. Ensuring effective communication and support for long-term success in youth sports leagues.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $52,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the main point of contact for assigned new League Operators from the time they sign their operating agreement through the placement of their first league order.
Conduct regular communication with operators via phone, email, and text to provide proactive updates, guidance, and support.
Follow established onboarding workflows to guide operators through each stage of setup, identifying when additional support or touchpoints are needed.
Assess operator readiness and determine the level of support required for each operator to successfully run their first season.
Ensure operators maintain program compliance and adhere to RCX standards throughout the onboarding process.
Maintain accurate records and notes in Salesforce, documenting progress, key decisions, and challenges to support seamless handoff to long-term Account Managers after season one.
Assist the onboarding team with reporting and troubleshooting operational, logistical, and system-related issues impacting assigned accounts during onboarding.
Identify, track, and report pain points or roadblocks that may hinder operator success, collaborating with internal teams to assist in developing solutions and process improvements.
Partner cross-functionally with League Success, Fulfillment, and Technology teams to ensure a coordinated and efficient onboarding experience
Support data-driven decision-making by contributing insights and feedback from onboarding experiences to improve future processes and training materials.

Requirements

What you’ll need

Bachelor’s degree in Sports Management, Business, Communications, or related field or 3+ years of related experience as a league operator or owner, or sports director at a national organization
1-2 years working directly with youth sports leagues, recreational programs, club operations, or community sports organizations
Prior experience managing customer relationships in a service-oriented environment (sports management, education, SaaS, or franchise support)
Hands-on involvement in planning, coordinating, or executing sports events, camps, or tournaments
Understanding of the lifecycle of a youth sports season (registration, scheduling, equipment, gameplay)
Excellent communication skills with ability to provide proactive updates and guidance via multiple channels
Strong organizational and problem-solving abilities
Experience working cross-functionally across multiple departments
Customer service excellence
Strong data management and documentation skills
Experience using CRM tools such as Salesforce (preferred)
Passion for youth sports and expanding access to sporting opportunities.

Benefits

Comp & perks

Enroll in comprehensive benefits & insurance plans with no waiting period
Expense up to $65 per month for health & wellness
Contribute to your 401k retirement savings with company matching
Enjoy a relaxed casual dress code
Enjoy a variety of time off benefits including Unlimited PTO and paid Parental Leave
Work equipment (laptop and monitor) provided by RCX Sports

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Onboarding WorkflowsEvent PlanningSports Season Lifecycle UnderstandingDocumentation SkillsProblem-Solving Abilities

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsCustomer Service Excellence