Operations

• Analyze business requirement documents to identify, track, and resolve business system issues and software requirements.
• Assess, research, analyze, and document stakeholder needs and support the development of business solutions that satisfy client needs.
• End-to-end collaborative gathering and documentation of information.
• Experience creating process documents & end-user documentation and training.
• Collaborate with various groups to ensure IT project portfolio data is accurate and any variances are corrected.
• Create/update detailed project schedules.
• Assist in the creation and maintenance of web content, including wording for training material, user guides, FAQs, etc.
• Help to ensure the communication needs and requirements of T&O functional areas are being met and are in line with site infrastructure and prepared for upcoming technology.

Student Opportunities – Technology & Operations, Business Support

Accounting Manager

• Performs full analysis and execution of process reviews (detailed data-based analysis, root cause identification, process mapping, controls identification, gap analysis, recommendations, implementation, documentation) to eliminate unnecessary steps and improve overall performance of Accounting Services related processes
• Documents business requirements, performs data gathering, develops test cases, and coordinates end-to-end rollouts
• Creates End to End Process Maps and provides walk throughs to various stakeholders such as Internal Audit, Risk, Controls and Governance teams
• Leads SOP updates and governance efforts to ensure compliance with enterprise procedure review policies
• Reviews Self-Identified Issues, Audit Notes, Operational Risk Events to bridge process gaps and eliminate risk exposures through strategic solutions
• Represents the business in enterprise program workshops, providing inputs and insights
• Identifies opportunities for efficiencies, including optimization and transformation through more effective use of enablers/ levers around AI and automation
• Implements automation and technology solutions and/or work with IT partners to streamline processes and eliminate non-value added activities
• Anticipates operational risks and issues and tracks to resolution
• Designs and documents internal controls to mitigate risks identified through process reviews
• Promotes innovative or improved methods to achieve targets
• Collaborates with business partners, colleagues and stakeholders to strengthen relationships, and implement business solutions and best practices
• Continuously seeks opportunities for improvement and innovation
• Prioritizes improvement opportunities for greatest impact, based on continuous oversight of quality, escalations, and stakeholder feedback
• Raises, tracks and works to the resolution of issues/conflicts; escalates to others as appropriate
• Assesses ambiguous situations and provides clarity to stakeholders as required

Manager, Process Owner – Accounting Services

Business Intelligence Developer

• Design, develop and maintain Power BI dashboards to monitor asset and liability performance, compliance metrics, risk analytics, and performance attribution
• Enable dynamic functionality to drill down into detail views by asset classes, region, sector, ratings etc.
• Develop dashboard to track changes in regulatory capital (capital charge by asset class, duration, etc.)
• Work with data engineers and IT teams to ensure clean, well structured, and timely data flows
• Maintain documentation on data sources, calculations, and assumptions used in Power BI reports
• Partner with product, finance, actuaries, risk management teams to understand evolving data needs
• Automate reporting process and reduce reliance on excel based workflows
• Ensure consistency and version control of published dashboards
• Help design presentations to tell the story of investment and ALM actions
• Use data and graphical tools to support business cases for growth.

Power BI Developer

Director

• Develop and maintain a robust pipeline of M&A opportunities through strategic internal partnerships (e.g., Commercial Banking, Wealth Management and Private Banking)
• Support Regional Leaders in converting leads into engagements by preparing marketing materials, pitches, and client presentations
• Strengthen RBC’s external profile by fostering relationships with business owners, advisors, and industry stakeholders
• Deliver compelling presentations to internal and external audiences to showcase the team’s expertise and value proposition

Director, Mid-Market Mergers & Acquisitions

Financial Planning and Analysis

• Communicate with clients to learn about their needs and help them achieve their goals
• Provide professional advice and education with an ability to address complex credit and investment needs, concerning both personal and business needs
• Participate in RBC at Work Group Advantage events and member onboarding
• Collaborate with market-leading professionals in Group Advantage, financial planning, retirement planning, mortgages, and business banking experts to ensure clients receive customized and targeted expert advice
• Leverage technology to deliver on client experience and enable performance and retention
• Proactively take ownership of resolving and preventing client’s banking problems
• Implement contact and relationship building strategies, and support new client acquisition in local community
• Educate clients of the features and benefits RBC products and services offer, and help clients with digital, banking including mobile, ATM, and online banking

Group Financial Advisor

Account Manager

• Grow and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs
• Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances and ongoing satisfaction with all of RBC
• Plan and prioritize client and market activities, find opportunities and make introductions to RBC partners to fulfill clients’ business and personal financial needs to win as One RBC
• Manage risk and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks
• Champion digital enablement and be an advocate of RBC mobile and online applications; enabling our clients to engage with RBC through the channel of choice
• Be on your client’s path, visiting your clients on-site to gain a thorough understanding of their business objectives and operations

Relationship Manager, Commercial Accounts

Platform Engineer

• Design, deploy, and manage Kubernetes clusters for various environments (development, testing, production) based on industry best practices
• Automate deployment, scaling, and management of containerized applications using Kubernetes and related tools
• Implement monitoring, logging, and alerting solutions to ensure the health and performance of Kubernetes clusters and applications
• Collaborate with development teams to streamline CI/CD pipelines and enhance the efficiency of software delivery
• Work closely with the DevOps team to integrate Kubernetes with existing infrastructure components
• Implement security best practices and policies for Kubernetes clusters, ensuring compliance with company standards

Senior Platform Engineer

Solutions Engineer

• Design, deploy, and manage integrations of AI into existing Kubernetes clusters for various environments (development, testing, production)
• Automate deployment, scaling, and management of AI solutions using Kubernetes and related tools
• Implement monitoring, logging, and alerting solutions to ensure the health and performance of the AI integrations and Kubernetes clusters
• Collaborate with development teams to streamline CI/CD pipelines and enhance the efficiency of software delivery
• Work closely with the DevOps team to integrate AI into Kubernetes with existing infrastructure components
• Implement security best practices and policies for AI and Kubernetes clusters, ensuring compliance with company standards

AI Integration Engineer

• Provide tailor-made financial planning advice and solutions using our unparalleled array of investment and portfolio solutions, including best-in-class proprietary and select third-party mutual fund solutions
• Acquire and consolidate existing and new-to-RBC clients and assets
• Connect clients with the right RBC team members to help continuously meet their needs
• Develop external business referral sources through networking, marketing, and your centres of influence

Financial Planner, Investment and Retirement Planning

Risk

• Support the development, implementation, execution, and ongoing enhancements to the High Risk Sector programs
• Prioritize and manage HRC EDD risk assessment workflow for units supported by the HRC Team and ensure that the Global Standards for Client Risk Management (CRM) and EDD are executed consistently
• Communicate and follow up with business partners and/or stakeholders to obtain required information and/or documentation pertaining to risk assessments and high risk sector program development to ensure reviews/reports are completed within a timely manner
• Provide feedback and support to the business and/or stakeholders to ensure adherence to AML/CTF compliance requirements and to mitigate any financial, regulatory, reputational and legal risk exposure to RBC
• Provide insight on key regulatory themes and assess impact and applicability to HRC processes
• Provide input into the development of processes, guidance documents, tools and job aids as required, in order to enhance the HRC Strategy and ensure compliance with regulatory and policy requirements
• Provide feedback to the Manager/Senior Manager where gaps are identified regarding processes in order to ensure adherence to compliance with AML/CTF legislation, policies, and procedures
• Contribute to and provide information to support requests from audit, regulators and/or supervisory bodies

Manager, High Risk Sectors Strategy, High Risk Client Management

Project Manager

• Project Planning & Execution: Define project scope, timelines, milestones, and deliverables; create detailed project plans and schedules
• Team Leadership: Lead cross-functional technical teams, coordinate resources, and facilitate collaboration between developers, engineers, and other specialists
• Risk Management: Identify potential technical and scheduling risks; develop mitigation strategies
• Stakeholder Communication: Provide regular updates to leadership and clients; manage expectations and address concerns
• Budget Management: Monitor project budgets, track expenses, and control costs
• Quality Assurance: Ensure deliverables meet technical standards and quality requirements
• Problem-Solving: Address blockers and technical challenges to keep projects on track

Project Manager, Data Delivery – Wealth Management

QA Engineer

• Execute QARs, in adherence with applicable QAR Guidelines
• Plan & perform individual QARs for in-scope areas pursuant to the approved annual program plan
• Prepare QAR reports for individual reviews that explain how the review was conducted and what findings resulted from the work performed, and share these reports with the stakeholders associated with each review
• Assist the reviewed areas in understanding QAR results and Issues, and how to remediate/correct practices
• Manage the issues identified by the QAR Review Program, including inputting the required data into the Enterprise Issues Management (EIM) system
• Ongoing monitoring of issues status and validation of remediation activities, following the enterprise Regulatory Compliance Issues Management Process
• Update RCM ratings for RM functions on a quarterly basis, based on results of QARs and progress of issues remediation
• Support the ongoing development and maintenance of the QAR Guidelines and annual QAR plans
• Leverage best practices identified in reviews performed to drive continuous improvement in the overall QAR Program
• Assist the wider QAR team as required on other components or initiatives of the QAR Program

Manager, Regulatory Compliance Management – QA Review

• Provide business and financial advice and manage a portfolio of high value small business clients
• Acquire, grow and deepen client relationships through delivery of value-added, tailored financial advice to meet their needs
• Proactively contact clients, gather insights through client discovery, understand their needs and changing circumstances and ongoing satisfaction with all of RBC
• Plan and prioritize client and market activities, find opportunities and make introductions to RBC partners
• Manage risk and exercise due diligence in all banking procedures and develop appropriate action plans in response to concerns/risks
• Champion digital enablement and be an advocate of RBC mobile and online applications
• Visit clients on-site to gain a thorough understanding of their business objectives and operations, as permitted

Relationship Manager Intern, Business Markets

• Conduct Enhanced Due Diligence (EDD) for higher risk clients in order to identify high risk factors for the purpose of mitigating financial, regulatory, reputational and legal risks to RBC
• Conduct research and investigations using RBC approved techniques and tools to evaluate if a client presents a higher level of money laundering / terrorist financing, regulatory and reputational risk to the Bank
• Prepare accurate, organized, high quality written client risk assessments in order to provide a clear understanding of risks involved and to effectively communicate findings and recommendations
• Prioritize and prepare client risk assessments and periodic reviews within defined RBC guidelines, policies and procedures, using a risk-based approach, in order to facilitate Senior Management decision and approval
• Assign an appropriate risk rating to the bank’s clients in accordance with RBC’s risk rating methodology
• Review, triage and assess alerts and referrals in accordance with RBC policies and procedures to determine if further investigation is required
• Initiate and/or execute due diligence to determine whether an EDD review is required and if warranted, ensure the required information / documents have been received in order to understand the extent of the client relationship
• File Suspicious Transaction Reports (STR) when Reasonable Grounds to Suspect (RGS) is met
• Work with business partners and stakeholders to ensure that, where applicable, all issues /reviews are escalated appropriately within defined timelines and in accordance with RBC’s policies and procedures
• Effectively communicate with business partners and stakeholders to ensure a high degree of service standards and client care focus is maintained
• Communicate and follow up with business partners and/or stakeholders to obtain required information and/or documentation pertaining to risk assessment to ensure reviews / reports are completed within a timely manner
• Provide feedback and support to the business and/or stakeholders to ensure adherence to AML/CTF compliance requirements and to mitigate any financial, regulatory, reputational, and legal risk exposure to RBC

Analyst, High Risk Client Management – Canadian Wealth Management

Consultant

• Support grant and vest processes for monthly and/or annual awards of equity/deferred compensation programs, providing critical validations to ensure sufficient controls, and support enhanced process documentation
• Support global year-end compensation planning processes with data audit/compliance activities throughout compensation planning season
• Collaborate with Compensation Advisory, Payroll, Global Mobility and other internal partners for projects and year-end planning using a project management approach
• Resolve equity award related concerns/issues, and serve as a key contact to internal partners and award participants
• Ensure accurate and timely quarterly administration of the dividend reinvestment process, including audits on the internal HRIS and third-party recordkeeping system (Shareworks)
• Provide reports to internal partners, such as Finance, Compliance, Corporate Treasury, Compensation Governance, and others as required
• Share responsibility for regulatory filings of RBC Insiders to reflect changes in equity holdings to meet regional requirements
• Partner with external tax advisors to ensure appropriate treatment of equity compensation payments for cross-border employees, and provide accurate reporting to Canadian and international payroll teams
• Strengthen relationships with external provider(s), continuously seeking ways to better leverage existing systems, and explore improved reporting and uses for validations
• Identify and implement ongoing process improvements, automation and simplification to drive team efficiency and effectiveness
• Support initiatives to broaden equity knowledge across participants and partners
• Act as back-up to other Equity Compensation Delivery team members to ensure the team provides uninterrupted delivery and ongoing project management
• Support ad hoc compensation projects and other duties as required