RBC

Client Implementation Lead – Bilingual

RBC

full-time

Posted on:

Location Type: Office

Location: Vancouver • Canada

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Job Level

Senior

About the role

  • Develop a deep understanding of the treasury product suite with an understanding of how each product can enable large and complex businesses to meet their specific needs
  • Analyze client’s product requirements to understand their unique needs to develop and execute a tailored implementation plan
  • Lead multiple implementation cases at a time, ensuring client’s onboarding and implementation plans progress in accordance with established expectations
  • Effectively engage partners for critical activities in support of the implementation process
  • Work in collaboration with a broader Implementation and Integration Team in Commercial Banking to identify, plan & deliver an exceptional implementation plan for clients and prospects based on strong knowledge of client’s operational requirements
  • Facilitate a seamless transition to servicing partners upon completing implementation, ensuring clients have clarity and confidence in their products, services and available support

Requirements

  • Minimum 3 years of demonstrated excellence in a financial service role that involved client interactions focused on treasury projects
  • Strong critical thinking, communication, and collaboration skills
  • Demonstrated proficiency in business acumen and ability to provide meaningful advice
  • Proven track record of delivering an exceptional client experience
  • Experience with emerging communications and technology (i.e., web-based meetings, social media, digital banking, and mobile applications)
Benefits
  • A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
treasury product suiteimplementation planclient onboardingbusiness acumenclient experience
Soft Skills
critical thinkingcommunicationcollaboration