RBC

Operations Specialist – New Accounts and Documentation

RBC

full-time

Posted on:

Location Type: Office

Location: Toronto • Canada

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manage complex new account and documentation scenarios while ensuring accuracy, completeness, and alignment within the broader client onboarding and maintenance of documentation cycle
  • Mitigate business and operational risk, ensure compliance, and identify opportunities for efficiency and process innovation
  • Act as a subject matter expert for new account documentation requirements
  • Support peers through change by sharing expertise, providing guidance on complex scenarios
  • Partner with various Wealth Management Operations and business teams to drive continuous improvement
  • Propose and implement enhancements to systems, workflows, documentation templates, and processes to increase efficiency and improve client experience
  • Collaborate closely with internal Operation partners and business stakeholders to interpret complex client structures
  • Take ownership of escalations and complex or non-standard documentation scenarios, investigating root causes, driving timely resolutions

Requirements

  • In-depth knowledge of KYC/AML/QI/FATCA/CRS and overall client onboarding and maintenance documentation processing, policies and regulatory requirements (CIRO, OSFI, IRS, etc.)
  • Strong critical thinking skills and ability to propose innovative solutions
  • Strong attention to detail and risk management mindset
  • Strong interpersonal, verbal and written communication skills, with an ability to work effectively across multiple team and functions
  • Strong problem identification, analytical and resolution skills required to support escalated issue resolution and oversight requirements associated with exception-based complex processes
  • 4-year degree from an accredited university with 2+ years of Wealth Management industry experience
  • Proficient in French
Benefits
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation
  • Commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KYCAMLQIFATCACRSclient onboardingdocumentation processingrisk managementanalytical skillsproblem resolution
Soft Skills
critical thinkingattention to detailinterpersonal skillsverbal communicationwritten communicationcollaborationinnovationownershipguidancechange management
Certifications
4-year degree