Technical Analyst
RBC
full-time
Posted on:
Location Type: Office
Location: Montréal • Canada
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About the role
- Provide technical support onsite 5 days a week for RBC employees across all lines of business on various platforms (desktop, laptop, mobile, virtual) for both hardware and software
- Responsible for Incident Management, Change Management and escalation process flow for desktop environment, including telephony (including Contact Centre Technology) within support process guidelines
- Takes leadership role for all related implementation activities for specific sites – coordinating both internal and external partners
- Participates in 7/24 work arrangements as required to support DSS activities (including technology implementation/testing/upgrades required on off hours or weekends)
- Travel to other DSS Managed Sites across the region may be required
Requirements
- Bilingualism (English and French) required
- Strong verbal and written communication skills in French and English
- Strong understanding of technology and concepts including Domain/IP infrastructure and all supported desktop and server operating systems
- Excellent interpersonal and highly developed communication skills (verbal and written)
- Creative and analytical thinker who is self-driven and capable of working in a fast paced 7/24 work arrangement environment
- Ability to travel to various bank locations across the region
- Nice-to-have: Experience or understanding of programming languages, databases, platforms, and/or code management tooling
- Any experience related to IT customer support
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
Incident ManagementChange ManagementDomain/IP infrastructuredesktop operating systemsserver operating systemsContact Centre Technologyprogramming languagesdatabasescode management toolingIT customer support
Soft Skills
bilingualismverbal communicationwritten communicationinterpersonal skillsanalytical thinkingself-drivencreativityability to work in fast paced environmentleadershipcoordination