RBC

Senior Administrator, ICS Cash Prep

RBC

full-time

Posted on:

Location Type: Office

Location: Toronto • Canada

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Salary

💰 CA$55,000 - CA$90,000 per year

Job Level

Senior

About the role

  • Ensure timely and accurate acceptance, validation and preparation of client instructions before delivering to Cash Processing Teams
  • Create, review and, where needed, update desk operating procedures and identify and resolve reoccurring problems to ensure corrective actions and proper procedures are put in place
  • Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation
  • Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution
  • Develop an understanding of assigned clients and their unique requirements, processes and structures and ensure continuity of client service by providing colleagues with ongoing cross training on accounts and bespoke processes
  • Share knowledge with team members to assist in the resolution of more complex problems
  • Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables
  • Validate client instructions against ICS segment specific processes and procedures and identify instructions that fall out of normal scope for escalation

Requirements

  • Strong working knowledge/experience in the financial services industry, specifically in custody and ICS client segment
  • Proficiency in MS Office including experience using and creating Excel macros
  • Demonstrated ability to work successfully in a fast-paced environment
  • Proven client service skills
  • Issues escalation and resolution skills
  • Ability to communicate effectively with stakeholders
  • Solid organizational and time management skills
  • Detailed oriented
  • Knowledge of RBCIS systems, platforms such as TRUST; COMS (Nice-to-have)
  • Experience in the financial industry (Nice-to-have)
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Excel macros
Soft Skills
client service skillsissues escalationissues resolutioneffective communicationorganizational skillstime managementdetail oriented