Bilingual National Operations Support Agent – CM&R
RBC
full-time
Posted on:
Location Type: Office
Location: Montréal • Canada
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About the role
- Process payments and maintenance request on Service Platform as requested by Collectors, and/or Service Partners
- Apply professional communication skills to communicate with customers, obtain relevant information and ensure a balance between quality customer care and payment of their debt
- Fulfill client needs at first point of contact with incoming work received from services partners through various channels
- Complete and process all assigned accounts, adhering to the Credit Management and Recoveries process and guidelines
- Contribute to the overall success of the team by sharing new ideas and best practices
- Proactively recommend suggestions and solutions to improve efficiency
- Consistently provide superior responsive service to client fax / e-mail / telephone requests
Requirements
- Strong knowledge of the Credit Management and Recoveries process to facilitate solutions
- Familiar with key referral sources
- Experience with CACS, TS2, MSWord, MSExcel, SRF, OLBB, OLMS, CART and Outlook
- Strong work ethic and organization skills
- Proven ability in supporting customers and service partners
- Professional oral and written communication skills in English and French
- Ability to accept, adapt and implement change in a fast paced environment
- Ability to multitask efficiently, including navigating through various systems while on the phone with clients
- Flexible to work 8am to 4pm, Monday to Friday
Benefits
- A comprehensive Total Rewards Program
- Leaders who support your development
- Ability to make a difference and lasting impact
- Opportunity to take on progressively greater accountabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Credit Management processRecoveries processCACSTS2MS WordMS ExcelSRFOLBBOLMSCART
Soft Skills
professional communication skillsstrong work ethicorganizational skillscustomer supportadaptabilitymultitaskingflexibilityteam collaborationproblem-solvingefficiency improvement