RavenTek

Compliance

• The Regulatory Case Analyst supports a federal services program by reviewing, analyzing, and resolving complex consumer financial and regulatory cases in accordance with applicable federal statutes, regulations, and established program guidance.
• This role performs comprehensive case reviews, gathers and evaluates documentation from multiple sources, applies statutory and regulatory criteria, and prepares structured written determinations for both internal and government review.
• This position is accountable for maintaining high standards of accuracy, documentation integrity, and productivity within a performance-based contract environment.
• The performance of this position is key to RavenTek’s performance on the contract, and therefore RavenTek’s mission to support the customer.

Regulatory Case Analyst

QA Engineer

• Conduct structured quality reviews of completed regulatory case files using established scorecards and evaluation criteria.
• Evaluate case determinations for accuracy, regulatory compliance, documentation completeness, and analytical integrity.
• Identify material defects, documentation gaps, or inconsistencies in case analysis and resolution.
• Provide clear, constructive written and verbal feedback to case analysts and supervisors.
• Track and report quality trends, recurring deficiencies, and identified training needs.
• Participate in calibration sessions to ensure consistency in quality scoring and interpretation of standards.
• Support development and refinement of quality checklists, templates, and internal guidance materials.
• Assist in root cause analysis for quality failures and recommend corrective actions.
• Collaborate with supervisory staff to support analyst coaching and performance improvement initiatives.
• Contribute to monthly quality reporting and performance analysis.
• Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
• Submit Monthly Status Reports on a regular basis, as required.
• Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly.
• Complete required compliance training as assigned.

Quality Assurance Specialist

Data Analyst

• Provide analytical and program support services focused on data analysis, reporting, and operational insight to improve organizational transparency and decision-making.
• Analyze program data, develop dashboards, validate financial and performance metrics, and prepare reports that support leadership decision-making and program performance monitoring.
• Collaborate with program managers and stakeholders to generate insights, maintain accurate reporting, and support program operations.
• Develop and maintain Power BI dashboards based on program datasets to support operational visibility and reporting.
• Analyze financial, operational, and performance data to identify trends, generate insights, and support decision-making.
• Prepare reports, visualizations, and briefings to communicate program performance and findings to leadership and stakeholders.

Regulatory Case Analyst

Quality Assurance Specialist

Program Data Analyst