RateHawk

Customer Support Specialist

RateHawk

full-time

Posted on:

Location Type: Remote

Location: India

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About the role

  • As a core member of our support team, you won’t just be answering tickets you’ll be the face of our brand.
  • Your goal is to ensure every booking is a success and every client feels supported.

Requirements

  • Rapid Problem Solving: Resolve complex issues from retail and corporate clients via our CRM with speed and precision.
  • Expert Consulting: Act as a product expert, advising clients on booking best practices and how to get the most out of the RateHawk platform.
  • Global Communication: Coordinate seamlessly between suppliers, hotels, and clients across the globe via email and phone.
  • System Mastery: Navigate CRM systems and internal databases to keep our operations running like clockwork.
  • Linguistic Pro: Your English is at an Upper-Intermediate level or higher (both written and spoken).
  • The Human Element: You lead with kindness, empathy, and politeness, even when under pressure.
  • Agile Learner: You have a "get things done" mindset and can pick up new software and processes at lightning speed.
  • Tech-Ready: You have a reliable home office setup, including a high-quality headset/microphone and a stable computer.
  • Travel Enthusiast: Previous experience with travel booking systems or the hospitality industry is a huge plus!
Benefits
  • 100% Remote: Skip the commute and work from the comfort of your home.
  • Team: Collaborate with a young, active, and highly skilled international team.
  • Professional Growth: We don't just give you a job – we give you a career. We provide regular seminars, training sessions, English Club and AI School.
  • Perks: Enjoy exclusive corporate discounts on hotels and travel services – because we want you to experience the world, too!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMbooking best practicesRateHawk platformproblem solvinginternal databases
Soft Skills
communicationempathykindnesspolitenessagile learning