RapidRatings

Commercial Account Manager

RapidRatings

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $90,000 - $120,000 per year

About the role

  • Serve as the primary point of contact for client accounts
  • Own a portfolio of accounts with full accountability for commercial and success outcomes
  • Manage the renewal cycle including pricing discussions, contract negotiations, and timely execution
  • Identify and pursue expansion opportunities through upselling, new use cases, and cross-selling
  • Conduct Executive Business Reviews (EBRs) to demonstrate value, assess program health, and align on priorities
  • Drive platform adoption through tailored engagement plans, training, and best-practice recommendations
  • Monitor client health indicators to proactively address churn risk
  • Manage day-to-day client communications and collaborate cross-functionally with teams to resolve client issues

Requirements

  • 3 to 5 years of experience in a combined account management and client success role, preferably in B2B SaaS, financial services, or risk management
  • Demonstrated ability to manage a high-volume book of business (50+ accounts) while maintaining strong client satisfaction and retention rates
  • Experience owning commercial outcomes including renewals, upsells, and pipeline generation alongside client success responsibilities
  • Strong relationship-building skills with the ability to engage credibly with stakeholders ranging from operational users to senior executives
  • Excellent verbal and written communication skills, including the ability to lead business reviews and deliver executive-level presentations
  • Data-driven approach to account management with experience using health scores, utilization metrics, and engagement data to prioritize effort
  • Proficiency with CRM platforms (Salesforce preferred) and comfort working across multiple tools including Intercom, Gong, and productivity suites
  • Strong organizational and time management skills with the ability to manage competing priorities across a large portfolio
Benefits
  • attractive benefits package with bonus
  • flexible work environment
  • self-managed PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient successcommercial outcomesrenewalsupsellingpipeline generationdata-driven account managementhealth scoresutilization metricsengagement data
Soft Skills
relationship-buildingcommunication skillsorganizational skillstime managementstakeholder engagementpresentation skillscollaborationproblem-solvingclient satisfactionretention