Ramp

Customer Success Manager

• Own the end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments
• Build, lead, and develop a high-performing team of Enterprise CSMs
• Define and drive the key metrics for the segment
• Serve as the executive sponsor and escalation point for Ramp’s most complex and highest-value customer relationships
• Design and lead change management frameworks tailored to large multinational corporations
• Partner with enterprise customers’ executive stakeholders to build adoption roadmaps
• Develop playbooks for navigating unique challenges of enterprise activation
• Build AI-augmented workflows across the enterprise CS motion
• Collaborate closely with Enterprise Sales, Solutions Engineering, and Partnerships

Head of Customer Success – Enterprise & Strategic

Web Designer

• Own web design end to end: marketing pages, landing pages, product marketing surfaces, and interactive experiences
• Build and maintain a scalable web design system — layout patterns, component libraries, motion language, and brand guidelines that other designers and engineers ship from
• Lead web redesigns and overhauls from concept through production, partnering directly with engineering and growth
• Start in an LLM: use Claude or similar tools to explore layouts, generate copy variations, and prototype interactions before moving to Figma
• Set the visual bar — typography, spacing, color, motion — and hold it across every surface that ships
• Collaborate with brand, product, and growth teams to ensure the web experience is coherent with the product experience
• Share systems, patterns, and prompts that raise craft quality across the org
• Continuously evolve the system, meeting the needs of various teams. Build a system so that anyone at Ramp can create a beautiful, engaging web experience.

Head of Customer Success – Enterprise & Strategic

Senior Web Designer