Ramp

Backend Engineer

• Design and build full-stack internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiences
• Develop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performance
• Build integrations with third-party platforms like Retool, Zendesk, and other operational systems to create seamless workflows
• Leverage AI tooling and capabilities to build intelligent automation, enhance operator productivity, and improve decision-making within internal tools
• Create data-driven features and analytics that provide operations teams with actionable insights and improved visibility
• Collaborate closely with operations stakeholders to understand pain points, gather requirements, and iterate on solutions that solve real business problems
• Write clean, maintainable, and well-tested code following software engineering best practices
• Participate in code reviews, mentor team members, and contribute to the growth of engineering culture
• Own features end-to-end from design through deployment, monitoring, and iteration based on user feedback
• Participate in an On Call rotation to resolve critical issues impacting internal users

Backend Engineer, Ops

Manager

• Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices
• Work with new customers to deeply understand their current work flow, pain points, and obstacles to full rollout
• Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized
• Balance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreach
• Participate in hiring decisions, including interviewing, selection, and onboarding of new team members.
• Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows.

Customer Activation Manager, Commercial

Software Engineer

• Design, build, and launch new products to Ramp’s iOS app.
• Help establish engineering processes, tools, and systems that allow us to scale the code base and productivity.
• Conduct code reviews and set engineering standards.
• Work with Product and Design to identify key features that will make the app successful.
• Work alongside Product and other cross-functional teams to understand customer feedback and continuously improve our product.

Mobile Engineer, iOS

AI Engineer

• Ship full-stack AI projects end to end
• Build and integrate components for AI infrastructure, supporting production-level inference and fine-tuning
• Develop and improve engineering processes, tools, and systems to scale AI solutions across Ramp
• Create tools and internal platforms to enhance the productivity and capabilities of Ramp's AI and engineering teams

Applied AI Engineer

Sales

• Build the Enablement Foundation (First 90 Days)
• - Assess the current state of CSM capabilities and identify the highest-leverage gaps between where the team is today and where it needs to be
• - Design and begin delivering two core training tracks: **sales enablement** (discovery, positioning, multi-product expansion motions) and **finance acumen** (AP/AR, month-end close, spend controls, controller-level conversations)
• - Document and systematize activation playbooks, onboarding processes, and team best practices into a shared operating infrastructure
• - Build relationships across product, analytics, solutions, and senior leadership to understand the full picture before building in isolation
• Scale and Deepen the Program (Months 4-12)
• - Develop exec-level courses, scrimmages, role plays, and certifications across the CSM organization
• - Lead all-hands sessions, product enablement programs, and cross-functional training
• - Build change management frameworks that help CSMs (and their customers) navigate workflow transformation
• - Adapt existing enablement content for CSM-specific contexts and motions
• - Standardize how the team captures and shares learnings from customer finance transformations
• Own the AI Enablement Roadmap
• - Lead the CSM AI competency program, building a structured roadmap to raise the floor of AI fluency across the team
• - Create documentation and best practice workflows for internal AI tool adoption
• - Help CSMs guide customers through their own AI journey, including organizations that need hands-on support before they're ready for autonomous workflows
• Be a Strategic Partner
• - Collaborate with CS leadership on organizational direction, not just execution but ideas and alignment
• - Bring patterns from top customer transformations back to the team as scalable learning
• - Partner with finance and CS leadership on curriculum development for finance acumen training
• - Help the team articulate the business value of Ramp at the workflow transformation level, beyond time and cost savings

Enablement Manager – Post-Sales

Customer Success Manager

• Own implementations end-to-end
• Lead onboarding for customers from kickoff to go-live.
• Build and manage project plans, timelines, and stakeholder communication.
• Partner closely with Sales for seamless handoffs.
• Identify risks early and drive solutions cross-functionally.
• Serve as the primary point of contact post-launch.
• Drive adoption, engagement, and measurable outcomes.
• Conduct regular check-ins and strategic reviews.
• Monitor account health and proactively mitigate churn risk.
• Identify expansion opportunities in partnership with Sales.

Customer Success and Implementations Manager

Account Executive

• Drive revenue through the channel
• Own and carry a channel-sourced revenue quota.
• Identify, engage, and close net-new enterprise and mid-market opportunities in partnership with TMCs.
• Proactively prospect within partner portfolios to uncover high-potential Juno opportunities.
• Run a consultative, value-driven sales process from discovery to demo execution and contract signature.
• Deliver compelling, tailored product demos to enterprise buyers and stakeholders.
• Join partner-led sales calls to provide subject-matter expertise and commercial support.
• Confidently handle objections around travel operations, finance, compliance, and integrations.
• Translate complex workflows into clear, ROI-driven business outcomes.
• Teach TMC Account Managers, AEs, and Solution Consultants how to position and sell Juno.
• Develop and refine messaging, talk tracks, and objection-handling frameworks.
• Run enablement sessions (virtual and in-person) to increase partner confidence and pipeline generation.
• Create enablement content and tailored video recordings to share with clients and TMC partners as Juno evolves.
• Surface partner and prospect feedback to Product and Leadership.
• Identify patterns in objections, feature requests, and technical requirements.
• Help refine our channel sales motion as one of the earliest hires focused on this function.

Enterprise Channel Sales Consultant

• Proactively identify, engage, and close new enterprise and mid-market customers.
• Run a consultative sales process from first conversation through to signature.
• Partner closely with product and leadership to relay customer insights and influence roadmap.
• Build and manage a healthy pipeline, with a sharp focus on high-velocity, high-quality opportunities.
• Represent Juno at industry events, conferences, and in key travel networks.

Enterprise Account Executive

Risk

• Support the Payments Operations Lead in the daily management of payment workflows, including ACH, wire transfers, card payments, and Ramp Business Account transactions.
• Monitor and reconcile payment activity, identify discrepancies, and help investigate or resolve transaction issues.
• Coordinate refund and money movement processes and maintain clear communication with internal teams and customers on case status.
• Collaborate with Customer Support, Risk, and Product to resolve user-reported payment or linking issues in a timely and accurate manner.
• Help prepare data and documentation for audits and regulatory reporting.
• Participate in cross-functional projects aimed at improving payment accuracy, reducing operational risk, and scaling payment processes.
• Identify and document operational inefficiencies or gaps and propose potential improvements.
• Maintain accurate process documentation and support knowledge management for the Payments Ops function.
• Provide high-quality internal and external customer support through email and other communication channels.

Risk Operations Specialist, Payments

Consultant

• Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities by guiding integration, configuration, and system design
• Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions; particularly involving ERP, HRIS, and API integrations
• Collaborate with onboarding specialists and implementation leads to support technical workstreams (not run them), ensuring faster time-to-value and customer success
• Work with customers to problem-solve technical hurdles and propose effective product implementations for each customer with a deep understanding of the full range of integration and configuration options
• Participate in technical discovery to understand customer systems and workflows, and recommend best-fit Ramp architecture. This includes when and how to use Ramp’s API
• Be a subject matter expert across our HRIS and Accounting integration partners, partnering with Sales, Product and partners to advocate for integration development in-line with customer needs
• Troubleshoot integration blockers and guide customers through complex configuration decisions without writing code directly
• Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases across a growing customer base
• Influence Ramp’s product roadmap by channeling customer pain points and feedback to the Product and Engineering teams

Technical Consultant, Strategic

Financial Crime

• Help thousands of finance teams on Ramp better understand and manage their finances by expanding how they access, interpret, and act on their financial data.
• Match deep customer and persona understanding with business goals to deliver best-in-class financial intelligence products and experiences alongside a team of world-class designers and engineers.
• Own the product vision, strategy, and roadmap for Ramp’s financial intelligence offerings, including reporting surfaces, analytics capabilities, and AI-powered insight experiences.
• Drive high-velocity execution with a world-class team of engineers, designers, other builders, balancing principled intuition with data-driven decision making
• Leverage data and customer feedback to continuously iterate and evolve intelligence products
• Own the vision, strategy, and roadmap for Ramp’s travel products

Product Manager – Financial Intelligence

Financial Planning and Analysis

• Build and own detailed financial and operational models, ensuring the highest quality and accuracy
• Use data to influence and inform key strategic Product and GTM decisions
• Lead planning analyses for cross-functional teams and evaluate organizational tradeoffs
• Identify and develop KPIs; build dashboards to monitor success and communicate insights to relevant stakeholders

Associate, Strategic Finance

Product Manager

• Own the vision, strategy, and roadmap for international payments at Ramp
• Drive high-velocity execution with a world-class team of engineers and designers, balancing principled intuition with data-driven decision making
• Marry customer insights with technical possibilities, crafting intuitive user experiences that abstract away complexity
• Help thousands of finance teams on Ramp more successfully manage their finances by expanding the capabilities of our product
• Prototype rapidly using tools like Claude to accelerate the product development lifecycle and fast-forward to production-ready products.
• Stay deeply plugged into AI research, industry trends, and emergent applications, filtering signal from noise and applying it creatively to Ramp’s product

Product Manager – Money Platform

Sales Development Rep

• Build and scale the enterprise SDR management function — defining team structure, playbooks, and processes for a named-account, book-of-business motion
• Set and maintain a high-performing culture and morale by overseeing the daily activities and quota performance management of individual SDRs to ensure key performance metrics are met
• Hire and train new SDRs on Ramp's product, enterprise buyer personas, competition, and tools through various methods (ie. role-plays)
• Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on time management, objection handling, enterprise prospecting tactics, and active listening skills
• Coach SDRs on complex, multi-threaded enterprise outbound — including account research, executive messaging, and strategic pipeline generation
• Strategize with enterprise AEs, sales and marketing counterparts on pipeline and prospecting initiatives to meet company objectives
• Report on team performance and forecast to senior leadership
• Improve team output and efficiency over time by optimizing systems and processes
• Establish a library of prospecting resources for the enterprise SDR team
• Represent the Enterprise Sales Development team cross-functionally with leaders of other departments

Manager, Sales Development – Enterprise

• Set and maintain a high-performing culture and morale by overseeing the daily activities and quota performance management of mid-market SDRs to ensure key performance metrics are met
• Hire and train new SDRs on Ramp's product, mid-market buyer personas, competition, and tools through various methods (ie. role-plays)
• Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on time management, objection handling, prospecting tactics, and active listening skills
• Strategize with mid-market AEs, sales and marketing counterparts on pipeline and prospecting initiatives to meet company objectives
• Report on team performance and forecast to senior leadership
• Improve team output and efficiency over time by optimizing systems and processes
• Establish a library of prospecting resources for the mid-market SDR team
• Represent the Mid-Market Sales Development team cross-functionally with leaders of other departments