Head of Customer Success – Enterprise & Strategic

Ramp

Lead Customer Success efforts for Ramp’s enterprise accounts, implementing strategies and managing CSMs. Drive transformation and adoption in financial operations for large organizations.

Posted 4/14/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $261,000 - $358,000 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments
Build, lead, and develop a high-performing team of Enterprise CSMs
Define and drive the key metrics for the segment
Serve as the executive sponsor and escalation point for Ramp’s most complex and highest-value customer relationships
Design and lead change management frameworks tailored to large multinational corporations
Partner with enterprise customers’ executive stakeholders to build adoption roadmaps
Develop playbooks for navigating unique challenges of enterprise activation
Build AI-augmented workflows across the enterprise CS motion
Collaborate closely with Enterprise Sales, Solutions Engineering, and Partnerships

Requirements

What you’ll need

10+ years of experience in Customer Success, Account Management, or Post-Sales leadership
Proven experience leading change management and digital transformation initiatives within large multinational corporations
Track record of building and scaling high-performing CS teams (20+ CSMs)
Deep expertise in enterprise activation metrics: spend activation, product adoption, time-to-value, net revenue retention, and customer health scoring
Strong AI fluency
Exceptional executive presence and communication skills
Experience in fintech, SaaS, or financial operations is strongly preferred

Benefits

Comp & perks

100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Unlimited AI token usage
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer success strategychange managementdigital transformationenterprise activation metricsAI fluencyproduct adoptionnet revenue retentioncustomer health scoring

Soft Skills

leadershipcommunication skillsexecutive presence