Ramp

Head of Customer Success – Enterprise & Strategic

Ramp

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $261,000 - $358,000 per year

Job Level

Lead

About the role

  • Own the end-to-end customer success strategy for Ramp’s Enterprise and Strategic segments
  • Build, lead, and develop a high-performing team of Enterprise CSMs
  • Define and drive the key metrics for the segment
  • Serve as the executive sponsor and escalation point for Ramp’s most complex and highest-value customer relationships
  • Design and lead change management frameworks tailored to large multinational corporations
  • Partner with enterprise customers’ executive stakeholders to build adoption roadmaps
  • Develop playbooks for navigating unique challenges of enterprise activation
  • Build AI-augmented workflows across the enterprise CS motion
  • Collaborate closely with Enterprise Sales, Solutions Engineering, and Partnerships

Requirements

  • 10+ years of experience in Customer Success, Account Management, or Post-Sales leadership
  • Proven experience leading change management and digital transformation initiatives within large multinational corporations
  • Track record of building and scaling high-performing CS teams (20+ CSMs)
  • Deep expertise in enterprise activation metrics: spend activation, product adoption, time-to-value, net revenue retention, and customer health scoring
  • Strong AI fluency
  • Exceptional executive presence and communication skills
  • Experience in fintech, SaaS, or financial operations is strongly preferred
Benefits
  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Parental Leave
  • Unlimited AI token usage
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success strategychange managementdigital transformationenterprise activation metricsAI fluencyproduct adoptionnet revenue retentioncustomer health scoring
Soft Skills
leadershipcommunication skillsexecutive presence