Ramp

Customer Activation Manager, Commercial

Ramp

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $97,000 - $148,400 per year

About the role

  • Ensure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp’s functionality and best practices
  • Work with new customers to deeply understand their current work flow, pain points, and obstacles to full rollout
  • Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiative
  • Become an expert in the full range of integration and configuration options for Ramp’s suite of products
  • Partner closely with the product team to ensure customer feedback is reviewed and prioritized
  • Balance and own multiple priorities and tasks supporting implementation, follow-up, and proactive outreach
  • Participate in hiring decisions, including interviewing, selection, and onboarding of new team members.
  • Develop and maintain policies, procedures, and best practices for implementation processes and customer onboarding workflows.

Requirements

  • Minimum 3 years of experience in customer success, account management, or product operations experience in a B2B organization
  • Exceptional project management and time management skills
  • Excellent verbal and written communication skills
  • Desire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectively
  • Proven track record of exceeding quota and/or outperforming key target metrics
  • Ability to anticipate customers’ needs and position product solutions accordingly
  • High adaptability and ability to thrive in a fast paced environment
  • Nice to Haves
  • Bachelor’s degree from an accredited university
  • Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
  • Experience with financial services sales
  • Experience at a high-growth startup
Benefits
  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Parental Leave
  • Unlimited AI token usage
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementproduct operationsproject managementtime managementaccounting softwarefinancial services salesimplementation processesonboarding workflows
Soft Skills
verbal communicationwritten communicationadaptabilityanticipation of customer needsability to balance prioritiesproactive outreachteam collaborationproblem-solving
Certifications
Bachelor’s degreeCPA