Ramp

Customer Activation Manager

Ramp

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $93,600 - $143,000 per year

About the role

  • Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale
  • Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
  • Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach
  • Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
  • Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients
  • Help us maintain an industry leading satisfaction rate with our customers
  • Have the ability to grow, develop and learn in a fast-paced, start-up environment

Requirements

  • Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization
  • Exceptional project management and time management skills
  • Excellent verbal and written communication skills
  • Desire for ownership and growth in the role over time
  • Proven track record meeting weekly or monthly KPIs
  • Experience with owning a high volume book of business of 100+ customers at at time
  • Ability to anticipate customers’ needs and position product solutions accordingly
Benefits
  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Parental Leave
  • Unlimited AI token usage
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementtime managementcustomer onboardingB2B salescustomer successproduct operationsKPI trackingautomationscaling processes
Soft Skills
communicationownershipgrowth mindsetanticipation of customer needsprioritizationmultitasking