Ramp

Senior Scaled Customer Activation Manager

Ramp

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $108,000 - $165,000 per year

Job Level

Senior

About the role

  • Own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions.
  • Lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints.
  • Ensure fast, thorough, and complete implementation by educating customers on Ramp functionality, best practices, and the “why” behind key workflows.
  • Confidently navigate and position Ramp’s full product suite, including Cards, Bill Pay, Travel, Treasury, and Accounting integrations, tailoring recommendations to customer workflows and business goals.
  • Deeply understand customer workflows, pain points, and blockers, and problem-solve alongside Product, Engineering, and Support when needed.
  • Drive revenue by minimizing implementation delays and reinforcing the value of Ramp as a core financial operating system.
  • Use customer data, usage signals, and patterns to prioritize outreach, identify risk, and intervene proactively.
  • Balance implementation work, follow-ups, proactive outreach, and group onboarding while maintaining a high bar for quality.
  • Partner closely with Product to surface customer feedback, identify trends, and influence roadmap priorities.
  • Identify opportunities to automate, standardize, and improve onboarding processes, contributing to playbooks, enablement materials, and scalable best practices.
  • Act as a multiplier for the team by sharing insights, patterns, and coaching peers through examples and collaboration.
  • Help maintain an industry-leading customer experience while operating at high volume and pace.

Requirements

  • 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS
  • Proven success managing a high-volume book of business while consistently driving customer outcomes
  • Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively
  • Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement
  • Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions
  • Data-informed mindset with experience using metrics and signals to guide decisions and assess risk
  • Proven track record of meeting or exceeding key performance metrics in fast-paced environments
  • High adaptability and comfort navigating ambiguity in a scaling organization
  • Strong curiosity about product design and the ability to communicate why Ramp works the way it does.
Benefits
  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Parental Leave
  • Pet insurance
  • Centralized home-office equipment ordering for all employees
  • Health and Wellness stipend
  • In-office perks: lunch, snacks, drinks, and more
  • Budget for intra-office travel
  • Relocation support to NYC or SF (as needed)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSonboardingimplementationcustomer data analysisautomationcustomer success metricsfinancial operating systemsproduct integrationsproblem-solvingscalable best practices
Soft Skills
executive presencestructured communicationobjection handlingcross-functional collaborationadaptabilitycuriositycoachingcustomer experience focushigh-volume managementproactive outreach