Customer Activation Manager – Strategic Enterprise
Ramp
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $139,300 - $263,900 per year
About the role
- Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
- Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams
- Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
- Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those
- Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
- Become an expert in the full range of integration and configuration options for Ramp’s suite of products
- Assist customers with change management, and help run custom trainings for their organizations
- Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
- Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach
Requirements
- Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization
- Experience managing strategic enterprise customer relationships with numerous stakeholders
- Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills
- Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
- Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
- Ability to anticipate customers’ needs and position product solutions accordingly
- High adaptability and ability to thrive in a fast-paced environment
- Bachelor’s degree from an accredited university (Nice to Have)
- Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA) (Nice to Have)
- Experience implementing a nascent product to an Enterprise (Nice to Have)
- Experience at a high-growth startup (Nice to Have)
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $10,000 per year)
- Parental Leave
- Pet insurance
- Centralized home-office equipment ordering for all employees
- Health and Wellness stipend
- In-office perks: lunch, snacks, drinks, and more
- Budget for intra-office travel
- Relocation support to NYC or SF (as needed)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementimplementationcustomer successtechnology transformationchange managementproduct utilizationintegrationconfigurationaccounting softwareB2B
Soft Skills
communicationcustomer relationship managementtime managementadaptabilityproblem-solvingcollaborationstrategic consultingdiscoveryprioritizationtraining
Certifications
Bachelor's degreeCPA