Ramp

Scaled Customer Activation Manager – Bill Pay Specialist

Ramp

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $93,600 - $202,125 per year

About the role

  • Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale.
  • Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully.
  • Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience.
  • Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach.
  • Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized.
  • Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency.
  • Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance.
  • Continuously grow, learn, and adapt within a fast-paced startup environment.

Requirements

  • Minimum 3 years of experience in customer success, account management, technical consulting, or product operations.
  • Exceptional project management, organization, and time management skills.
  • Excellent verbal and written communication abilities.
  • Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds.
  • Strong desire to become a product expert—understanding not just *how* Ramp works, but why it was built the way it was, and communicating that effectively.
  • Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues.
  • Proven track record of exceeding quota or outperforming key metrics.
  • Ability to anticipate customer needs and position product solutions effectively.
  • High adaptability and comfort operating in a fast-paced, constantly evolving environment.
Benefits
  • 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
  • 401k (including employer match on contributions made while employed by Ramp)
  • Flexible PTO
  • Fertility HRA (up to $10,000 per year)
  • Centralized home-office equipment ordering for all employees
  • Wellness stipend
  • Parental Leave
  • Relocation support to NYC or SF (as needed)
  • Pet insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successaccount managementtechnical consultingproduct operationsproject managementtime managementtroubleshootingautomationonboardingmetrics analysis
Soft skills
communicationorganizationadaptabilityproblem-solvingcuriositycustomer needs anticipationcollaborationfeedback sharingguidancelearning