Raleigh Radiology

IT Support Analyst

Raleigh Radiology

full-time

Posted on:

Location Type: Hybrid

Location: Raleigh • North Carolina • United States

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Tech Stack

DNSMacOSTCP/IP

About the role

  • Provide Tier 1 and/or Tier 2 support to resolve hardware, software, and network-related issues.
  • Troubleshoot desktop and laptop systems, including operating systems, office productivity software, and specialized applications.
  • Assist users with access, login, and password-related issues.
  • Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
  • Deploy and update software applications and ensure proper licensing compliance.
  • Respond promptly to user inquiries via phone, email, or the ticketing system.
  • Create user-friendly documentation and guides for common tasks or troubleshooting steps.
  • Perform routine maintenance, updates, and backups on end-user devices.
  • Monitor system performance and escalate complex issues to higher-level support or vendors.
  • Maintain accurate inventory records for IT hardware and software.
  • Collaborate with other IT team members to support organization-wide initiatives and projects.
  • Generate reports on support metrics, including ticket resolution time and common issues.

Requirements

  • Associate’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Minimum of 2 years of experience in IT desktop support or a similar role.
  • Proficiency in troubleshooting Windows and MacOs operating systems, Microsoft Office Suite, and common enterprise software.
  • Basic understanding of networking concepts, including TCP/IP, DNS, and VPNs.
  • Excellent problem-solving and customer service skills.
  • Certifications: CompTIA A+, Network+, or equivalent certifications.
  • Microsoft Certified: MS-102, MS-900 or equivalent certifications.
Benefits
  • WFH Flexible 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootingWindows operating systemMacOSMicrosoft Office Suitenetworking conceptsTCP/IPDNSVPNsoftware deploymenthardware maintenance
Soft Skills
problem-solvingcustomer servicecommunicationcollaborationdocumentation
Certifications
CompTIA A+CompTIA Network+Microsoft Certified: MS-102Microsoft Certified: MS-900