Raleigh Radiology

Support Engineer

• Provide Tier 1 and/or Tier 2 support to resolve hardware, software, and network-related issues.
• Troubleshoot desktop and laptop systems, including operating systems, office productivity software, and specialized applications.
• Assist users with access, login, and password-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripheral devices.
• Deploy and update software applications and ensure proper licensing compliance.
• Respond promptly to user inquiries via phone, email, or the ticketing system.
• Create user-friendly documentation and guides for common tasks or troubleshooting steps.
• Perform routine maintenance, updates, and backups on end-user devices.
• Monitor system performance and escalate complex issues to higher-level support or vendors.
• Maintain accurate inventory records for IT hardware and software.
• Collaborate with other IT team members to support organization-wide initiatives and projects.
• Generate reports on support metrics, including ticket resolution time and common issues.

IT Support Analyst

Business Intelligence Developer

• Support all entities and free-standing outpatient imaging centers.
• Transform clinical, operational, and financial data into actionable insights through advanced analytics, Power BI development, and executive-level reporting.
• Perform end-to-end data analysis.
• Pull, clean, validate, and analyze data from multiple sources.
• Identify trends, outliers, and performance gaps.
• Conduct clinical and operational audits.
• Ensure accuracy, consistency, and defensibility of reported data.
• Translate analytical findings into clear, concise executive-level PowerPoint presentations.
• Partner with Operations, Finance, IT, radiologists, and hospital leadership.
• Maintain accuracy and integrity of data sources, reports, and dashboards.
• Stay current on best practices in healthcare analytics, Power BI, and data visualization.

IT Support Analyst

Power BI Analyst, Data & Analytics