Innovation Operations Coordinator
Greenberg Traurig, LLP
Payment Operations Specialist
Rainforest
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Handling inbound requests through multiple communication channels (phone, email, chat, etc.) from platform customers and internal teams.
- Providing timely and accurate responses to inquiries, troubleshooting issues, and offering solutions to ensure customer satisfaction.
- Collaborating with and escalating to cross-functional teams including technical support, Platform Success Managers, Risk, and other Payment Operations teammates.
- Maintaining records of customer interactions, inquiries, and resolutions using CRM software and/or other designated systems.
- Assisting in the development and improvement of support processes and procedures to enhance efficiency and effectiveness.
- Following through with customers to ensure issues are resolved satisfactorily, gathering feedback for continuous company improvement.
- Participating in training sessions and staying up-to-date on product knowledge, policies, and procedures to provide accurate and up-to-date information to customers.
Requirements
- 1-2+ years of experience in a customer support or related role, preferably in payments, fintech, or an adjacent field.
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
- Strong problem-solving abilities and is passionately customer-focused to effectively address inquiries and resolve issues.
- Ability to work well independently as well as collaboratively in a fast-paced environment
- Organized and time-efficient in prioritizing tasks to meet deadlines.
- Proficiency in using CRM software, ticketing systems, and other relevant tools for managing customer interactions and data entry, preferably HubSpot and Slack.
- Incredibly detailed orientated and fixated on accuracy in data entry and record-keeping tasks.
- Adaptability and willingness to learn new technologies and processes.
Benefits
- Comprehensive health benefits package
- Unlimited paid time off
- Paid parental leave
- Fun and flexible working environment
- Continual investment in people and culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportproblem-solvingdata entryrecord-keeping
Soft skills
communicationcustomer-focusedorganizationaltime managementadaptability
