Technical Customer Support Specialist
SalesRabbit
AndroidiOS
Helpdesk Technician
RainFocus
full-time
Posted on:
Location Type: Hybrid
Location: Lehi • Utah • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
MacOS
About the role
- Provide first-level technical support to end-users via phone, email, and in-person
- Diagnose and resolve hardware and software issues
- Install, configure, and maintain computer systems and peripherals
- Collaborate with other IT team members to escalate and resolve complex issues
- Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system
- Assist in the development and maintenance of IT documentation and knowledge base
- Conduct user training sessions on various IT tools and applications
- Stay up-to-date with the latest technology trends and recommend improvements to enhance the overall IT infrastructure
Requirements
- US Citizen/Authorized to work in the US
- 1 - 5 years’ relevant experience from any field, such as (but not limited to):
- Proven experience as a Helpdesk Technician or in a similar role
- Strong knowledge of Microsoft Windows and Office applications
- Proficient in supporting and troubleshooting Apple MacOS environments.
- Proficiency in modern device management principles, including automated device enrollment, configuration policy enforcement, and application deployment for both MacOS and Windows environments.
- Familiarity with troubleshooting hardware, software, and network issues
- Excellent customer service and communication skills
- Ability to work independently and collaboratively in a team environment
- Detail-oriented and organized with effective problem-solving skills
- IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus
Benefits
- competitive salaries
- competitive benefits
- 401k
- generous PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporthardware troubleshootingsoftware troubleshootingcomputer systems maintenancedevice managementautomated device enrollmentconfiguration policy enforcementapplication deploymentMicrosoft WindowsApple MacOS
Soft skills
customer servicecommunicationindependent workteam collaborationdetail-orientedorganizational skillsproblem-solving
Certifications
CompTIA A+Microsoft Certified Desktop Support Technician
