Customer Engineering Lead
Rain
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $175,000 - $250,000 per year
Job Level
About the role
- Manage customer-facing arm of engineering
- Coordinate processes with post-sales org
- Answer technical support tickets and debug integrations
- Define customer engineering artifacts
- Establish collaboration framework between product and post-sales
- Translate support patterns into actionable insights
Requirements
- 5+ years of experience in solutions engineering or related role
- Comfortable in a player-coach role
- Ability to read and contribute to an enterprise codebase
- Excellent communicator for technical concepts
- Experience with SLAs and escalation processes
- Ability to operate in a fast-paced environment
- Empathetic leadership in customer engineering
Benefits
- Unlimited time off
- Flexible working
- Comprehensive health, dental and vision plans
- 100% company subsidized life insurance plan
- 401(k) with a 4% company match
- Equity option plan
- Card for testing Rain products
- Health and wellness spending for eligible expenses
- Team summits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
solutions engineeringdebuggingenterprise codebasetechnical supportcustomer engineering artifacts
Soft Skills
excellent communicationempathetic leadershipcollaborationplayer-coachability to operate in fast-paced environment