Customer Experience Associate
Rain
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $66,950 - $137,000 per year
About the role
- Assist customers via email, chat, and phone, delivering accurate, friendly, and timely support
- Troubleshoot account, card, and transaction-related issues, using Rain’s internal systems and resources
- Identify and escalate complex cases to the CX Team Lead or other internal teams for faster resolution
- Document customer interactions clearly and consistently in our support platform (Zendesk)
- Collaborate cross-functionally with Operations, Product, and Compliance to flag recurring issues and propose solutions
- Contribute to the knowledge base and process updates, helping improve support documentation and workflows
- Represent Rain’s values of empathy, clarity, and trust in every interaction
Requirements
- 3-5 years of experience in customer support, customer success, or CX — ideally within fintech, payments, or financial services
- Excellent written and verbal communication skills
- A calm, professional approach when dealing with sensitive or high-pressure situations
- Attention to detail and comfort navigating multiple systems and tools (Zendesk, Notion, Google Workspace, etc.)
- A proactive mindset — you look for ways to improve both customer experience and team efficiency
- Genuine curiosity about fintech, financial inclusion, and improving global money movement
Benefits
- Unlimited time off
- Flexible working
- Easy to access benefits
- Retirement goals
- Equity plan
- Rain Cards
- Health and Wellness
- Team summits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
excellent written communicationexcellent verbal communicationcalm approachprofessional approachattention to detailproactive mindsetcuriosity