Solutions Architect
Rain
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
Visit company websiteExplore more
Tech Stack
About the role
- Lead customer implementations from technical discovery from onboarding to production deployment
- Troubleshoot client technical issues and provide hands-on support for Rain's platform integrations
- Support customer conversations around API capabilities and guide clients through Rain platform development
- Collaborate with product and engineering to provide structured customer feedback and influence roadmap decisions
- Bridge the gap between customer needs and engineering solutions, escalating and advocating for fixes
Requirements
- 4+ years of technical experience in system integrations, (e.g. Solutions Engineer, Support Engineer, or Implementation Specialist)
- Bachelor's degree in Engineering, Business, Computer Science, Information Technology, or related field from an accredited program
- Exceptional problem-solving skills and customer focus, with a proven track record of delivering successful technical solutions
- Strong communication abilities to explain complex products to both technical and non-technical audiences
- Hands-on experience with JavaScript, SQL, and/or other programming languages
- Ability to work independently and manage multiple projects simultaneously in a fast-paced, dynamic environment
- Comfort thriving in early-stage environments where you can build processes from scratch
- Fintech experience (neobank or card issuing experience gets extra brownie points)
- Familiarity with financial APIs, webhook systems, and real-time payment processing
Benefits
- Unlimited time off
- Flexible working
- Easy to access benefits
- Retirement goals
- Equity plan
- Rain Cards
- Health and Wellness
- Team summits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
JavaScriptSQLsystem integrationsAPI capabilitieswebhook systemsreal-time payment processing
Soft skills
problem-solvingcustomer focuscommunicationindependent workproject management
Certifications
Bachelor's degree in EngineeringBachelor's degree in BusinessBachelor's degree in Computer ScienceBachelor's degree in Information Technology