Facilitate the integration of key company accounts into the platform, ensuring a smooth transition and troubleshooting any issues
Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding
Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process
Train product analysts on onboarding best practices
Support the design of onboarding workflows for new business customers
Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
Work with product managers to define business requirements for onboarding and create user stories
Use analytics tools to track and measure the success of onboarding processes and report key findings to stakeholders

Requirements

Bachelor's degree in Business, Analytics, Economics, or a related field
4-8 years of experience in a product analyst or similar role, preferably at a Fintech or BaaS company
Strong analytical and problem-solving skills, with the ability to work with complex data sets
Experience with product analytics tools
Excellent communication skills and ability to work cross-functionally with diverse teams
Ability to work independently and take ownership of tasks while collaborating with team members
Nice to have, but not mandatory experience in the financial services or credit card industry
Familiarity with SQL and other data query tools
Knowledge of customer onboarding best practices in a tech-driven environment

Benefits

Unlimited time off
Flexible working
Easy to access benefits
401(k) with 4% company match
Equity plan
Rain Cards
Health and Wellness
Team summits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

product analyticsdata analysisSQLdata query toolsonboarding workflowsmetrics trackinguser storiesdata-driven insightsproblem-solvinganalytical skills

Soft skills

communicationcollaborationindependenceownershipcross-functional teamworkcustomer needs understandingtrainingadaptabilityattention to detailproblem-solving