Investigate and resolve advanced customer and partner issues related to Rain’s systems, APIs, and integrations
Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed
Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents
Maintain accurate documentation and create troubleshooting guides for recurring issues
Track trends and suggest improvements to prevent future issues
Support new feature testing, integrations, and platform updates as needed
Ensure all tickets and incidents meet internal SLAs and quality standards

Requirements

3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments
Strong analytical and problem-solving skills with a detail-oriented approach
Familiarity with APIs, data analysis, and debugging workflows
Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems
Clear communication skills with the ability to translate technical information for non-technical users
Ability to prioritize effectively and manage multiple complex cases at once
A collaborative mindset and a passion for continuous learning

Benefits

Unlimited time off
Flexible working
Easy to access benefits
Retirement goals
Equity plan
Rain Cards
Health and Wellness
Team summits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

APIsdata analysisdebugging workflowstechnical supportproduct operationstroubleshootingincident managementfeature testingintegrationtransaction data analysis

Soft skills

analytical skillsproblem-solving skillsdetail-orientedclear communicationprioritizationcollaborationtime managementcontinuous learning