Rain

Product Program Manager

Rain

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $147,400 - $161,200 per year

About the role

  • Serve as the primary point of contact for Uptop’s professional sports partners
  • Lead customer support efforts across all sports rewards programs, ensuring high partner satisfaction
  • Work closely with sports teams to understand business goals, fan engagement strategies, and success metrics
  • Guide partners through launches, optimizations, and ongoing program execution
  • Gather, synthesize, and prioritize product feedback from sports partners
  • Translate partner needs and insights into clear product requirements and feature improvements
  • Partner with engineering and design to guide product development and iteration
  • Ensure the rewards product continues to evolve toward scalability, reliability, and performance
  • Own end-to-end execution of sports rewards programs, from planning through launch and optimization
  • Coordinate cross-functional efforts across product, engineering, support, and marketing
  • Track milestones, manage risks, and ensure on-time delivery of initiatives
  • Audit and monitor marketing campaigns in real time, identifying issues and opportunities for optimization
  • Collaborate with sports teams to architect rewards-driven marketing strategies

Requirements

  • Experience in product management, program management, or project management, ideally in a tech-enabled or marketplace environment
  • Strong client-facing skills with experience working directly with external partners
  • Ability to translate business and customer needs into product and execution plans
  • Comfort working cross-functionally with engineering, design, marketing, and leadership
  • Highly organized, proactive, and comfortable operating in a fast-paced growth environment
  • Passion for sports, consumer products, or fan engagement is a plus
Benefits
  • Unlimited time off 🛼 Unlimited vacation can be daunting, so at Rain we require our teammates to take 10 days minimum for themselves.
  • Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves.
  • Flexible Benefits 🧠 Easy-to-access benefits, for all employees based in the US, Rain pays a percentage of your benefits for the employee and for your dependents. We offer comprehensive health, dental and vision plans as well as a 100% company-subsidized life insurance plan.
  • Equity plan 📦 On top of a competitive salary, we offer every Rain employee an equity option plan so we can all can benefit from our success.
  • Rain Cards 🌧️ We want our teammates to be knowledgeable about our core products and services and to support this mission we issue a card for our team to utilize the card for testing.
  • Health and Wellness 📚 High performance begins from within. Our members are welcome to use their company card for eligible health and wellness spending like gym memberships, fitness classes and other wellness items.
  • Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Stay tuned for upcoming destinations!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementprogram managementproject managementcustomer supportproduct developmentmarketing strategydata analysisrisk managementprogram executionfeedback synthesis
Soft Skills
client-facing skillscross-functional collaborationorganizational skillsproactive attitudecommunication skillsleadershipproblem-solvingadaptabilitystrategic thinkingtime management