Customer Engineer, Queensland
NCR Corporation
Job Level
Mid-LevelSenior
About the role
- Freight forwarding is a $200B+ industry that moves goods globally and remains largely untouched by modern software
- Raft is building an AI platform to automate freight operations (auditing invoices, preparing customs filings, syncing information across systems)
- Backed by top investors including Eight Roads, Bessemer Venture Partners, Episode 1, and Dynamo Ventures
- As Customer Implementation Manager, you will onboard new and existing customers and manage technical integrations to deliver customer value
- Own and manage the entire implementation cycle from signed-to-live for enterprise freight forwarders
- Function as main contact for onboarding schedules, deliverables, and risk management
- Create and manage scalable implementation project plans for a portfolio of enterprise customers
- Lead technical discovery sessions and coordinate integration testing and User Acceptance Testing
- Collaborate with Sales, Product, CS and Support teams and proactively manage stakeholders to ensure timely delivery
Requirements
- Significant experience in implementation and/or project management with software projects within a Software as a Service (SaaS) environment
- Knowledge/experience of the Freight Forwarding industry would be a plus
- Great people skills and at ease communicating with stakeholders from all levels of an organisation
- Sound business judgment and decision-making abilities
- The mindset of continuous improvement with a desire and drive to own, manage and develop new or existing processes
- Excellent written and verbal communication to stakeholders
- Experience within the Logistics/Supply Chain/Freight space would be advantageous
