Customer Service Representative, Finance
Radio-Canada
full-time
Posted on:
Location Type: Hybrid
Location: Ottawa • Canada
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About the role
- Acts as a liaison and provides product or services information and support
- Resolves emerging requests related to Finance Services
- Ensures every request is dealt with 'Right-First-Time' precision
- Manages customer interactions via phone, email, and other channels
- Logs interactions and documents all key actions attempted and final resolution
- Provides accurate and complete information using the right methods/tools
- Assigns tickets to other support teams based on procedures or escalates when necessary
- Works on shift rotation as required
Requirements
- Fluently bilingual (French and English)
- Graduation from a Community College (finance related an asset)
- Demonstrated customer service experience for minimum of two years
- Proven ability to manage phone conversations with clarity and a focus on listening to the details
- Demonstrated ability to guide callers through complex inquiries effectively
- Demonstrated familiarity with call routing and ticketing systems
- Demonstrated communication and presentation skills
- Demonstrated ability to multitask, prioritize, and manage time effectively
- ERP Familiarity: Proficient in navigating platforms like SAP, Oracle, or Workday.
Benefits
- Temporary Long-Term (Fixed Term)
- Employment Insurance
- Healthcare Coverage
- Pension Plans
- Professional Development Opportunities
- Flexible Work Arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicecall routingticketing systemsERPSAPOracleWorkday
Soft Skills
bilingualcommunication skillspresentation skillslistening skillsmultitaskingprioritizationtime management
Certifications
Community College diploma