Product Quality Manager
Celestica
Customer Reference Manager
Rackspace Technology
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $74,000 - $158,300 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Lead high-impact customer success marketing initiatives aligned with business priorities
- Identify, cultivate, and showcase referenceable customer success stories that elevate Rackspace’s brand
- Build trust with prospects and drive growth by collaborating closely with account teams and cross-functional stakeholders
- Deepen relationships with strategic customers and amplify their voices
- Deliver compelling assets that highlight Rackspace’s value
- Create and promote customer success assets, including case studies, videos, webinars, and testimonials
- Ensure technical accuracy and relevance in storytelling, especially in cloud and IT domains
- Drive external distribution of customer success stories across digital, PR, AR, and sales channels
- Report on program metrics, customer engagement, and progress against goals
- Manage reference request fulfillment and track reference activity and outcomes in a centralized location
- Foster long-term, mutually beneficial relationships with customers to support advocacy and loyalty.
Requirements
- Experience with customer reference or customer advocacy programs and marketing communications
- Comfortable conducting interviews and synthesizing customer insights into compelling narratives
- Understanding of the sales process, decision-making dynamics, and customer influence points
- Exceptional written and verbal communication skills
- Proven ability to build and maintain strong relationships with internal teams and external customers
- Technical fluency in Cloud and AI
- Strong project management and organizational skills with attention to detail
- Ability to manage multiple projects across global teams under tight deadlines
- Proficiency in Microsoft Office Suite and CRM/database tools
- Bachelor’s degree or equivalent experience
- 5–8 years of experience in sales, marketing communications, or customer advocacy—preferably in the high-tech industry
- Prior experience in a customer-facing role
- Demonstrated success in designing and executing marketing campaigns
- Experience writing case studies or whitepapers is highly desirable
- A highly motivated, energetic, and positive team player
- A strategic thinker with a passion for storytelling and customer advocacy
- A self-starter who thrives in a fast-paced, collaborative environment
- A global mindset with the ability to manage relationships and processes across regions
- A coach and mentor who uplifts others and promotes inclusivity.
Benefits
- Incentive compensation opportunities in the form of annual bonus or incentives
- Equity awards
- Employee Stock Purchase Plan (ESPP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer reference programscustomer advocacy programsmarketing communicationscloud technologyAI technologyproject managementcase studieswhitepapersstorytellingmarketing campaigns
Soft skills
written communicationverbal communicationrelationship buildingorganizational skillsattention to detailstrategic thinkingteam playerself-startercollaborationmentoring
