Rackspace Technology

Senior BI Platform Engineer

Rackspace Technology

full-time

Posted on:

Location Type: Hybrid

Location: Gurgaon • India

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

CloudTableau

About the role

  • Administer and manage Sigma Cloud environment including user provisioning, role-based access, and governance.
  • Manage warehouse connections (Snowflake / cloud DW integrations).
  • Monitor query performance and cost governance.
  • Troubleshoot dashboard performance, model-level issues, and data refresh failures.
  • Implement SSO and authentication integrations (Okta / Entra ID).
  • Coordinate with Sigma support for escalations and product issues.
  • Administer Power BI Service, workspaces, and capacities.
  • Manage licenses, roles, RLS policies, and Service Principals.
  • Maintain and monitor Gateways.
  • Support Fabric capacities (if applicable).
  • Automate tasks via Power BI REST APIs.
  • Perform RCA for refresh failures, dataset performance issues.
  • Coordinate Microsoft support tickets when required.
  • Manage Tableau Cloud / Server environments.
  • User access management and license governance.
  • Maintain Bridge nodes (if applicable).
  • Perform version upgrades and patching.
  • Monitor extract refresh failures and server performance.
  • Automate processes using Tableau REST API / TSC.
  • Handle vendor escalations and performance troubleshooting.
  • Own platform health monitoring across all BI tools.
  • Conduct root cause analysis for dashboard/report failures.
  • Ensure SLA adherence during support window (4:30 PM – 1:00 AM IST).
  • Maintain SOPs and documentation.
  • Collaborate with data engineering teams for data pipeline troubleshooting.
  • Communicate outages, planned upgrades, and platform advisories.

Requirements

  • 8+ years of experience in BI platform engineering or administration.
  • Hands-on production support experience in enterprise BI environments.
  • Experience managing US stakeholders / working in US overlap shifts.
  • Strong troubleshooting and RCA capability.
  • Excellent communication skills.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
user provisioningrole-based accessgovernancequery performance monitoringcost governanceSSO integrationPower BI administrationTableau administrationRCAautomation via REST APIs
Soft Skills
troubleshootingcommunicationcollaborationstakeholder management