Rackspace Technology

Senior Licensing Manager

Rackspace Technology

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

Tech Stack

AWSAzureCitrixCloudOracleServiceNowVMware

About the role

  • Monitor and manage software license compliance across multiple vendors (e.g., Microsoft, VMware, Adobe, Citrix).
  • Ensure alignment with contractual terms and internal usage policies.
  • Coordinate internal audits and support vendor audits with accurate license data.
  • Track license entitlements, deployments, and usage throughout the software lifecycle.
  • Maintain up-to-date records in software asset management tools (e.g., ServiceNow, Flexera, Snow).
  • Work with IT operations to identify underused or overutilized assets for optimization.
  • Support license procurement and renewal processes in collaboration with procurement and legal teams.
  • Interpret complex license agreements and advise on best practices for use.
  • Liaise with vendors and resellers for quotes, renewals, true-ups, and support escalations.
  • Prepare usage reports, license position summaries, and compliance dashboards.
  • Recommend cost-saving opportunities by identifying redundant or unused licenses.
  • Support internal chargeback processes for license usage reporting.
  • Contribute to the refinement and automation of software license tracking processes.
  • Assist in developing standard operating procedures and knowledge base documentation.

Requirements

  • Bachelor's degree in IT, Business Administration, or a related field.
  • Minimum 5–7 years of experience in software license management or software asset management (SAM).
  • Strong knowledge of license models (e.g., Microsoft, VMware, Oracle, Adobe).
  • Familiarity with software asset management platforms (e.g., ServiceNow, Snow, Flexera).
  • Understanding of ITIL practices and software lifecycle concepts.
  • Intermediate to advanced Excel skills, including strong command over formulas, logic, and data analysis.
  • Ability to analyze large datasets and prepare reports.
  • Good negotiation and communication skills for working with vendors and stakeholders.
  • **
  • Preferred Qualifications:
  • **
  • Certifications such as Microsoft SAM, ITIL Foundation, ISO 19770, or CSAM (Certified Software Asset Manager).
  • Experience with cloud licensing models (e.g., Office 365, Azure, AWS).
  • Exposure to compliance audits and true-up processes.
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software license managementsoftware asset managementlicense modelsdata analysisExcelsoftware lifecycle conceptsnegotiationreport preparationcompliance trackingautomation of tracking processes
Soft Skills
communicationinterpersonal skillsorganizational skillscollaborationproblem-solving
Certifications
Microsoft SAMITIL FoundationISO 19770CSAM