Customer Service Representative, Patient Registration
R1 RCM
Customer Service Representative, Patient Registration
R1 RCM
full-time
Posted on:
Location Type: Office
Location: Salt Lake City • Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Help patients check into the hospital and intake registration information
- Answer questions during registration and build trust with patients
- Collect patient and insurance information accurately and quickly across multiple screens
- Type and answer phones while multitasking in a busy environment
- Work across multiple programs and input details between physician and nurse check-ins
- Continue registration when clinicians interrupt for emergent clinical care
- Ask follow-up questions, build rapport, and ease patient anxiety
- Assist patients who may be ill or worried and work on your feet in a fast-paced environment
- Complete training provided to learn necessary healthcare and insurance knowledge
Requirements
- High School Diploma or GED
- Excellent customer service experience
- Confident multi-tasker who is a quick study with technology
- Ability to type and answer phones
- Must be up to date on all vaccinations prior to hire
- Must pass a drug test prior to hire
- Must pass a background check prior to hire
- Prepared to see illness and injuries in a hospital/lab environment
Benefits
- Competitive benefits package
- Professional development and career growth opportunities
- Opportunities to collaborate across groups and explore new career paths
- Community involvement and giving back initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrypatient registrationinsurance information collectionmultitaskingtypingphone answering
Soft skills
customer servicebuilding trustrapport buildingeasing patient anxietyquick learning
Certifications
High School DiplomaGEDvaccination compliance