Business Development Manager
Qwoted
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $75,000 - $85,000 per year
About the role
- Conduct high-volume outreach to journalists and media professionals.
- Build and maintain relationships with reporters, editors, and other media contacts.
- Serve as a first point of contact for journalist and media user questions, troubleshooting, and support needs.
- Help onboard new users and encourage adoption of the Qwoted platform as part of their day-to-day workflow.
- Assist with platform demonstrations and follow-up for interested media contacts.
- Monitor and triage inbound requests, escalating urgent or sensitive issues when needed.
- Identify, review, and surface high-quality expert responses to support journalists using the Qwoted platform.
- Help ensure Source Requests receive strong, relevant responses by monitoring activity and proactively step in where Source Requests are underperforming to help improve outcomes.
- Assist in curating and highlighting the most useful expert contributions to improve journalist experience.
- Track outreach activity, user engagement, and support trends.
- Assist with reporting on key performance indicators including outreach activity, demos, signups, source requests, and ongoing usage.
- Help improve processes and identify opportunities to strengthen the media user experience.
Requirements
- 2 to 4 years of experience in cold outreach, customer-facing support, or platform onboarding
- Experience in journalism, PR, communications, media relations, customer support, or a related field is a plus
- Confidence communicating with high paced professionals
- Comfort with high-volume outreach and managing multiple conversations at once
- Strong written and verbal communication skills
- Highly organized with strong attention to detail
- Able to work independently while also collaborating closely with internal teams
- Proactive, resourceful, and service-oriented
- Interested in media, storytelling, and helping users get value from a platform is a plus
- Entrepreneurial spirit with the ability to self-manage time and work independently.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cold outreachcustomer supportplatform onboardingreporting on key performance indicatorsmonitoring activitytroubleshootinguser engagement trackingcurating expert contributionsdemonstrating platforms
Soft Skills
strong written communicationstrong verbal communicationhighly organizedattention to detailproactiveresourcefulservice-orientedability to self-managecollaborative