Qwoted

Account Manager

• Manage a portfolio of enterprise clients serving as a trusted partner throughout the customer lifecycle.
• Build strong relationships with users by understanding their goals, challenges, and priorities, and aligning Qwoted’s features and services to their needs. This may require making office visits to clients in the NY area.
• Drive product adoption and engagement through proactive outreach, strategic follow-up, and ongoing account support.
• Respond to customer questions and issues in a timely, accurate, and thoughtful manner across email, chat, and phone.
• Maintain account settings, support profile completion, and ensure users are fully set up for success on the platform.
• Track account activity, user behavior, and usage patterns to identify risks, opportunities, and areas for growth.
• Partner with users to help them use specific platform features more effectively and achieve stronger outcomes.
• Handle customer concerns with professionalism, empathy, and a solution-oriented approach.
• Develop deep product knowledge so you can confidently answer questions, troubleshoot issues, and recommend best practices.
• Identify expansion, retention, and relationship-building opportunities within your book of business.

Enterprise Account Manager