Customer Success Operations Manager
Dataminr
Director of Customer Success
Qwilr
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- help improve retention especially for larger accounts
- build robust expansion & cross selling motion
- build and own the strategy for the customer success team
- work with our Revenue Team to contribute to company revenue goals
- collaborate with RevOps team and Head of Sales
- shape important product releases with our product team
- build and grow an excellent team
Requirements
- history of leading high performing customer success teams at SaaS companies
- core of the job excellently (not just a manager)
- comfortable with data and understand the fundamental metrics that drive a SaaS business
- hire A+ people to your team
- energy from coaching and growing your team
- existing playbooks for Onboarding, Expansion, Renewals, Churn deflection but adaptable if the situation requires it
- comfortable working remote and managing a mostly remote team
- Bonus Points if experience working with Payments before
Benefits
- fully remote role for folks based on the West Coast of the United States of America
- possible to work from anywhere in the PST timezone
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successdata analysisSaaS metricsonboardingexpansionrenewalschurn deflectionteam buildingstrategy developmentcross selling
Soft skills
leadershipcoachingcollaborationadaptabilityteam growthremote team managementcommunicationenergyperformance managementstrategic thinking
